Current is a leading consumer fintech platform transforming financial access for everyday Americans. They are seeking a Disputes Analyst to join their Risk Operations team, responsible for investigating cardholder disputes, coordinating recovery opportunities with merchants, and resolving claims in accordance with Federal Regulations and network rules.
Responsibilities
- Process daily dispute-related tasks from operational queues with accuracy and timeliness
- Review claims in accordance with Regulation E, network rules, and internal SLAs
- Manage dispute-related customer communication, primarily via email, with clear and professional explanations
- Initiate appropriate actions to resolve disputes while mitigating financial risk to Current
- Respond to document requests, gather evidence, prepare rebuttals, and communicate findings to customers
- Coordinate with merchants, networks, and cross-functional partners to pursue recovery opportunities
- Liaise with Risk Operations, Fraud Operations, and Member Experience teams to resolve escalated disputes and complaints
- Identify and surface dispute, fraud, or risk trends, including emerging patterns or deviations
- Participate in risk initiatives aimed at improving dispute processes, reducing losses, and enhancing customer experience
- Support broader Risk Operations efforts, including monitoring fraud trends and contributing to financial recovery initiatives
Skills
- 1+ years of experience in disputes, fraud operations, or 1 year of general banking experience
- Working knowledge of Regulation E and card network dispute rules
- Experience communicating with customers via phone and email in a professional, empathetic manner
- Ability to identify patterns in dispute, fraud, or risk activity and escalate concerns when necessary
- Strong written and verbal communication skills
- Organized, detail-oriented, and able to maintain accurate records and documentation
- Proficient with Microsoft Office and comfortable learning new internal systems
- High level of accountability, professionalism, and willingness to learn
- Collaborative, supportive of peers, and proactive about asking questions or seeking clarity
- Comfortable working in a fast-paced environment and adjusting quickly to new information or changes in direction
- BONUS- Fintech experience
Benefits
- Competitive salary
- Meaningful equity in the form of stock options
- 401(k) plan
- Discretionary performance bonus program
- Biannual performance reviews
- Medical, Dental and Vision premiums covered at 100% for you and your dependents
- Flexible time off and paid holidays
- Generous parental leave policy
- Commuter benefits
- Fitness benefits
- Healthcare and Dependent care FSA benefit
- Employee Assistance Programs focused on mental health
- Healthcare advocacy program for all employees
- Access to mental health apps
- Team building activities
- Our modern Chelsea-based office with open floor plan, stocked kitchen, and catered lunches
Company Overview
Current is a leading consumer fintech banking platform transforming financial access for everyday Americans. It was founded in 2015, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://current.com.
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