**Join arenaflex, a rapidly growing marketing agency and e-commerce company, as we revolutionize the way we connect with our customers. Our dynamic team is seeking a highly skilled Customer Support Specialist for voice and chat account to provide exceptional service and support to our clients.**
**About arenaflex**
arenaflex is a cutting-edge marketing agency and e-commerce company that is dedicated to delivering innovative solutions to our clients. Our team is passionate about creating memorable experiences for our customers, and we're looking for like-minded individuals to join our mission. With a focus on customer satisfaction, arenaflex is committed to providing top-notch support to our clients, and we're seeking a talented Customer Support Specialist to help us achieve this goal.
**Responsibilities**
As a Customer Support Specialist for voice and chat account at arenaflex, you will be responsible for:
* Responding to inquiries and complaints from customers via voice calls and/or chat in a prompt, courteous, and professional manner.
* Troubleshooting technical issues and escalating complex problems to the appropriate department to ensure timely and efficient issue resolution.
* Maintaining accurate records of all client interactions and transactions to ensure seamless communication and issue resolution.
* Collaborating with the customer support team to ensure timely and efficient issue resolution and to identify opportunities to improve the customer experience.
* Identifying opportunities to improve the customer experience and communicating these to the team to drive continuous improvement.
**Requirements**
To be successful in this role, you will need:
* Native Speaker level proficiency in Filipino and English.
* A Bachelor's degree in a related field (e.g. business, marketing, communication).
* 2+ years of experience in a customer support role.
* Excellent communication skills, both written and verbal.
* Ability to work under pressure in a fast-paced environment.
* Strong problem-solving skills and attention to detail.
* Experience using customer support software (e.g. Gorgias, etc.).
**Preferred Qualifications**
While not required, the following qualifications would be beneficial:
* Experience working in a similar role in a marketing agency or e-commerce company.
* Knowledge of customer support software and tools.
* Experience working with a remote team.
**What We Offer**
arenaflex is committed to providing a comprehensive benefits package to our employees, including:
* Independent Contractor Agreement.
* Quarterly Performance Bonus.
* Monthly Performance Bonus.
* Health Insurance Reimbursement.
* WFH Upgrade Allowance.
* 15 Days Paid Time-Off.
* 6 Company-Wide Holidays.
* 6 Country Holidays.
* 100% Fully Remote work arrangement.
* Flexible working hours (9 AM - 5 PM CST).
**Why Join arenaflex?**
At arenaflex, we believe in creating a work environment that is both challenging and rewarding. We offer:
* Opportunities for career growth and professional development.
* A dynamic and supportive team environment.
* Flexible working arrangements to suit your needs.
* A comprehensive benefits package to support your well-being.
* The chance to work with a cutting-edge marketing agency and e-commerce company.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.
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