Job Summary:
We are seeking a highly motivated and experienced Customer Service Project Manager to join our team at Workwarp, a worldwide leading furniture manufacturer. As a Customer Service Project Manager, you will play a critical role in ensuring customer satisfaction, building sustainable relationships, and driving business growth. This is a remote opportunity with a competitive salary and excellent benefits.
Key Details:
- Start Date: Immediate openings available
- Location: Remote
- Company: Workwarp
- Compensation: $20-$24 per hour
- Hours: Monday-Friday, 8am-5pm
Responsibilities:
- Identify and assess customers' needs to achieve satisfaction and build sustainable relationships
- Provide accurate, valid, and complete information using the right methods and tools
- Meet personal and customer service team sales targets and call handling quotas
- Handle customer complaints, provide solutions and alternatives, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers and exceed their expectations
Requirements:
- 3+ years of customer service and project management experience
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with project management systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
- Experience in the furniture industry or hospitality industry is highly preferred
- QuickBooks experience preferred
Why Join Us:
This is a low-stress role with great rewards. If you're reliable, willing to learn, and passionate about delivering exceptional customer service, we want you to join our team. Apply now and take the first step towards a rewarding career with Workwarp!
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