Join the Team That's Changing Lives - Become a Contact Center Sales and Service Advisor
Are you ready to take your career to the next level and make a real difference in people's lives? Look no further than Delta Defense, LLC, the trusted partner of the U.S. Concealed Carry Association (USCCA). We're on the hunt for a results-driven Contact Center Sales and Service Advisor to join our dynamic team, and we want you to be a part of it!
About the USCCA and Delta Defense
The USCCA is a leading organization dedicated to helping responsible Americans avoid danger, save lives, and keep their families safe. As a proud supporter of the Second Amendment, the USCCA provides its members with top-notch training, insurance, and equipment to ensure they're prepared for any situation. Delta Defense, LLC, is the private company behind the scenes, providing marketing, operations, and customer service for the USCCA.
The Role: Contact Center Sales and Service Advisor
As a Contact Center Sales and Service Advisor, you'll be the face of the USCCA, providing an exceptional experience for our members who reach out to us by phone. You'll be part of a team that's passionate about delivering world-class service, building deep connections with our members, and helping them become the best protectors of themselves and their families.
Key Responsibilities:
- Field customer calls, troubleshoot and resolve issues, and strengthen member relationships
- Respond to customer inquiries with knowledgeable, well-thought-out answers
- Deepen and retain member relationships through engaging conversations
- Maintain up-to-date knowledge of our products, services, and promotions
- Operate with a "find needs, fill needs" mindset, providing solutions, offers, and information to match customer needs for product and membership needs
- Handle and resolve customer concerns with empathy and attention to detail
- Follow up with customers as needed to ensure the best possible service experience
- Save/retain customers who are contemplating non-renewal of their membership
- Meet or exceed established targets and key performance indicators
- Collaborate with your team members and help one another learn and grow
- Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions
Requirements:
- High School diploma or equivalent; Associate's degree or higher preferred
- Prior work history in a Customer Service or Sales role; experience in fielding customer concerns by phone is a plus
- Required to pass and maintain Producer Property and Casualty License (paid training provided)
- Excellent interpersonal skills; strong written and verbal communication abilities
- Demonstrated ability to employ patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner
- Computer fluency; working knowledge of software applications and advanced internet functions
- Passionate about delighting customers and communicating with them through conversation
- Able to work equally as well in a team environment, in-office or remotely
- Self-defense knowledge and training, familiarity with firearms is preferred but not necessary
- Demonstrates the Core Values of Delta Defense, LLC
What We Offer:
- Starting salary $18.00/hour+, based on experience
- Shift premium available based on days and hours worked
- Eligible for annual company incentive plan
- 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
- Workplace Flexibility - Headquarters, Remote Work-from-Home, and Hybrid options
- Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
- Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance
- Complimentary USCCA Elite Membership & Store Discounts
Training and Development:
We provide 8 weeks of PAID training for this role, so you can be knowledgeable and confident when engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training, and preparation for earning your Producer Property and Casualty License.
Why Work at Delta Defense?
- We're a fun, fast-paced, and rewarding place to work and grow!
- Nationally recognized in 2023 as a Newsweek Top 100 America's Most Loved Workplace
- Top Workplaces USA award in 2022!
- Named on Inc. 5000 "Fastest Growing Private Companies" list 12 years in a row!
- Milwaukee Journal Sentinel "Top Workplace" award 7 years in a row!
- Milwaukee Business Journal "Best Place to Work" award 6 years in a row!
How to Apply:
If you're passionate about delivering exceptional service, building meaningful relationships, and making a difference in people's lives, we want to hear from you! Apply now to become a Contact Center Sales and Service Advisor and join our team of dedicated professionals.
Apply Now
Don't Miss Out!
The anticipated application close date is 08/30/2024. If you're a Colorado resident, please email us at [email protected] to receive complete benefits information. Please include the job title in the subject line of the email.
We look forward to hearing from you and discussing this exciting opportunity further!
Apply Now