Tomlinson Bomberger Lawn Care, Landscape & Pest Control is dedicated to providing tailored solutions for beautiful lawns and landscapes. They are seeking a Client Services Representative to serve as a key point of contact for clients, ensuring a professional experience through customer service, scheduling, and coordination of lawn and tree care services.
Responsibilities
- Respond to client inquiries via phone, email, text, and online platforms
- Provide clear information about lawn care programs, tree care services, fertilization, aeration, and seasonal treatments
- Educate clients on service recommendations, treatment timelines, and expected results
- Communicate service outcomes and technician notes following visits
- Handle client concerns and service issues with professionalism, empathy, and problem-solving skills
- Schedule new services, recurring programs, inspections, and service calls
- Coordinate with field technicians to ensure accurate routing, timing, and service completion
- Monitor daily schedules and adjust appointments as needed due to weather, staffing, or client needs
- Enter estimates and pricing for lawn and tree care programs
- Support sales and operations teams with accurate data entry and follow-up
- Collaborate across departments to ensure seamless service delivery
Skills
- Strong customer service and communication skills
- Excellent organization and attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable using scheduling systems, CRM software, and data entry tools
- Prior customer service or scheduling experience
- Green industry experience a plus, but not required
Company Overview
At Tomlinson Bomberger our philosophy is built on honesty and trust. We won’t try to sell you services that aren’t needed. It was founded in 1981, and is headquartered in Lancaster, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://tomlinsonbomberger.com/.
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