Bilingual Customer Service Specialist I - Remote Opportunity with Cencora in Texas, Florida, or Illinois

Join Cencora: Empowering Healthier Futures through Exceptional Customer Service

At Cencora, our team members are the heartbeat of our organization, driving our mission to create healthier futures for individuals and animals worldwide. We're a company that thrives on innovation and is dedicated to making a meaningful difference in the lives of those we serve. If you're passionate about delivering outstanding customer experiences and want to be part of a dynamic team, we invite you to explore this exciting opportunity as a Customer Service Specialist I.

About the Role

We're seeking a highly skilled and motivated Customer Service Specialist I to join our remote team, based in Texas, Florida, or Illinois. As a key member of our customer service team, you'll be responsible for providing top-notch support to our customers, ensuring their needs are met, and fostering long-term relationships. This is a full-time position with a structured training program and opportunities for growth and development.

Training and Shift Details

Our comprehensive training program is scheduled to commence on April 8th and will run for six weeks, Monday through Friday, from 8am to 5pm CST. Upon completion of training, you'll work a standard shift from 10:00am to 7:00pm CST, Monday to Friday, with potential variations and rotational on-call support required after hours.

Primary Duties and Responsibilities

• Initiate monthly service calls to a designated number of low-volume accounts in your local geographic area, ensuring timely updates and issue resolution.
• Keep existing customers informed about new programs, promotional activities, products, and services, while addressing any current issues or concerns.
• Troubleshoot customer problems, such as missed shipments, price adjustments, and backorders, striving for prompt and effective solutions.
• Collaborate with field sales associates to coordinate special orders, accept quotations, and manage manufacturer calls.
• Work closely with warehouse associates, customers, and field sales associates to ensure seamless order processing.
• Process orders received via phone, fax, mail, email, and verbal communications, ensuring accuracy and efficiency.
• Provide customers with accurate and timely responses to their queries and concerns, escalating complex issues to the Customer Service Supervisor as needed.
• Perform data entry tasks, such as processing orders, accessing previous orders, and providing current prices, while researching other inquiries as required.
• Assist customers with backorders by offering suitable substitutions and alternatives, contacting manufacturers for delivery updates, and maintaining current open order reports.
• Communicate effectively with various departments within the Distribution Center and field sales associates, serving as a liaison between customers and sales teams.
• Continuously improve customer service operations by suggesting and recommending enhancements to your Supervisor.
• Adhere to all relevant policies, procedures, safety rules, and regulations, ensuring compliance and a safe working environment.
• Perform related duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A broad background in fields such as business administration, accountancy, sales, marketing, or computer sciences, typically acquired through a four-year Bachelor's Degree program or equivalent experience.
• Less than one year of directly related experience, although relevant training or vocational experience will be considered.
• Strong customer service skills, with the ability to resolve customer issues efficiently and creatively.
• Excellent interpersonal skills, with effective communication and decision-making abilities.
• Good analytical skills, with attention to detail and organizational capabilities.
• Familiarity with ABC products, services, and pharmaceutical distribution operations is desirable, although not essential.
• Basic knowledge of Microsoft Word, Excel, and inventory management systems.
• Bilingual (Spanish) skills are highly preferred, although not required.

Career Growth and Learning Benefits

At Cencora, we're committed to supporting your professional growth and development. You'll have access to a range of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, and volunteer activities. Our inclusive culture fosters a collaborative environment where you can learn from others, share your expertise, and advance your career.

Work Environment and Company Culture

As a remote Customer Service Specialist I, you'll work in a dynamic and fast-paced environment that requires strong communication and organizational skills. Our company culture values diversity, equity, and inclusion, promoting a workplace where everyone feels valued, respected, and empowered to contribute. We offer a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness, supporting your overall well-being and quality of life.

Compensation, Perks, and Benefits

We provide a competitive compensation package, along with a range of benefits that support your health, happiness, and financial security. These include medical, dental, and vision care, as well as programs for working families, such as backup dependent care, adoption assistance, and family building support. You'll also have access to resources that promote your personal and professional growth, including training programs, mentorship opportunities, and employee resource groups.

Why Join Cencora?

If you're passionate about delivering exceptional customer experiences and want to be part of a company that's making a meaningful difference in the world, we invite you to join our team. At Cencora, you'll have the opportunity to:

• Develop your skills and expertise in a dynamic and supportive environment.
• Collaborate with a diverse team of professionals who share your commitment to excellence.
• Enjoy a comprehensive benefits package that supports your overall well-being.
• Contribute to a company that's dedicated to creating healthier futures for individuals and animals worldwide.

Equal Employment Opportunity

Cencora is an equal employment opportunity employer, committed to providing a workplace that's free from harassment and discrimination. We welcome applications from qualified individuals of all backgrounds and perspectives, and we're dedicated to making reasonable accommodations for individuals with disabilities.

If you're ready to join a team that's passionate about making a difference, we encourage you to apply for this exciting opportunity as a Customer Service Specialist I. Together, let's create healthier futures and empower a brighter tomorrow.

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