Ingredion is a global powerhouse in natural ingredients, impacting lives across various industries. The Associate role focuses on supporting the Customer Order Enablement and Portal Billing team to ensure timely and accurate order processing and billing activities, enhancing customer experience and resolving issues efficiently.
Responsibilities
- Support the end-to-end delivery of Order to Invoice Operations and Portal billing services supporting the US and Canada region to ensure efficient operations and timely and accurate order processing and billing
- Support Order to Invoice Operations and Portal Billing team in day-to-day operations
- Support Order management and billing automation activities
- Maintain up to date files according to the standard operating procedure
- Track all customer complaints according to procedures
- Seek to purposefully identify issues, consider alternative solutions and take corrective action to resolve problems
- Escalate customer inquiries and issues as needed with a sense of urgency
- Support and help enhance Team, especially in the areas of technology capabilities and skills
- Maintain high level of Customer Service by participating in after hours program for the department
- Execute all aspects of assigned activities and deadlines
- Collaborate with the Supervisor, Customer Order Enablement and Portals Billing and Manager to enhance Order to Invoice Operations and Portal billing strategies aligned with the business needs, Customer experience, and the work and workforce at Ingredion
- Identify issues and process improvements for Steering committee review
- Continually implement enhancements to further improve and streamline processes, including proper testing and communication to Leadership
- Suggest adjustments to improve data quality and processing efficiency, including enhancements to the import and export of data between various applications
- Ensure adherence to Service Level Agreements, produce and review reports on Order processing and Portals billing, and identify and track any system or process performance issues
- Escalate issues as necessary for timely resolution
- Ensure that all risk mitigating controls are completed and addressed weekly
- Conduct all daily, weekly, and monthly activities to drive compliance to policies
- Support audits and work with Team on remediations as required
- Assist with month-end and year-end close activities as needed
- Ability to participate in special projects, as needed
Skills
- 0-2 years of Order to Invoice value chain experience
- Bachelor's degree in business-related field, preferred
- Exhibit understanding of business and financial concepts
- Ability to learn systems knowledge within the Order to Invoice value chain
- Seek to purposefully identify issues, consider alternative solutions and take corrective action to resolve problems
- Exhibit collaboration effectively across multiple levels of the enterprise to produce positive business outcomes with Customers and internal Business Partners
- Adapt and remain flexible in dealing with evolving business needs
- Ability to prioritize competing requests and priorities
- Strong computer skills including Microsoft Word, Excel (advanced), PowerPoint
- Excellent communication, customer service and organizational skills
- Highly organized with a high degree of attention to detail
- Experience in a Global Shared Services environment
- SAP, Salesforce, and EDI experience desirable
Benefits
- Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
- Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
- Flexible Work Arrangements – We value flexibility to support you both professionally and personally
- Career Growth – Learning, training, and development opportunities, including tuition reimbursement
- Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
- Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel
- Medical, dental and vision coverage as well as a 401(k) plan with an competitive company match
Company Overview
Ingredion Incorporated (NYSE: INGR) headquartered in the suburbs of Chicago, is a leading global ingredient solutions provider serving customers in more than 120 countries. It was founded in 1906, and is headquartered in Westchester, Illinois, USA, with a workforce of 10001+ employees. Its website is http://ingredion.com.
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