Experienced IT Support Associate – Dedicated Chat Support and Technical Expertise for Remote Full-Time Position

Introduction to blithequark At blithequark, we are passionate about delivering exceptional IT support services that exceed our customers' expectations. As a leader in the industry, we recognize the importance of having a talented and dedicated team of professionals who share our commitment to excellence. We are now seeking an experienced IT Support Associate to join our dynamic team, providing dedicated chat support to our valued customers. This is an exciting opportunity for someone eager to grow their IT career in a supportive, high-volume environment. About the Role We are looking for an IT Support Associate with strong customer service skills and entry-level technical expertise to provide basic IT systems support to end users through chat, email, and phone. The successful candidate will be responsible for resolving computer system issues, documenting requests, and ensuring timely resolutions. This role is an excellent opportunity for someone looking to develop their technical skills and knowledge in a fast-paced and supportive environment. Key Responsibilities Respond to and resolve a high volume of IT-related issues or questions from internal and external customers in a timely and professional manner. Provide updates and follow-up communications with users until issues are resolved, ensuring excellent customer satisfaction. Escalate technical problems to appropriate teams when necessary, demonstrating strong problem-solving and analytical skills. Accurately document all customer interactions in the tracking system, maintaining detailed records of issues and resolutions. Assist in real-time issue resolution to minimize downtime and ensure customer satisfaction, working effectively in a fast-paced team environment. Stay current on policies, procedures, and product updates to provide accurate support, demonstrating a commitment to ongoing learning and professional development. Provide occasional after-hours support via on-call rotation, demonstrating flexibility and adaptability. Perform other related duties as assigned, contributing to the overall success of the team and organization. Qualifications and Education To be successful in this role, you will need: An Associate degree in a computer technology field preferred, or equivalent experience and training. Minimum 3 years of computer systems-related experience, with a strong understanding of technical principles and concepts. 2 years of proprietary software support experience, with a proven track record of resolving technical issues and providing excellent customer service. 1 year of Windows operating system troubleshooting experience, with a strong knowledge of Windows OS, Outlook, and Microsoft Office. Experience with JURIS or claims management applications preferred, with a willingness to learn and adapt to new systems and technologies. Technical Skills The successful candidate will have: Strong knowledge of Windows OS, Outlook, and Microsoft Office, with the ability to troubleshoot and resolve technical issues. Proficiency in basic troubleshooting and system navigation, with a strong understanding of technical principles and concepts. Excellent technical skills, with the ability to learn and adapt to new systems and technologies. Professional Skills In addition to technical skills, the successful candidate will have: Excellent verbal and written communication skills, with the ability to communicate complex technical information in a clear and concise manner. Strong organizational, analytical, and decision-making abilities, with the ability to prioritize tasks and manage multiple projects simultaneously. Customer-focused with outstanding interpersonal and conflict resolution skills, with a strong commitment to providing excellent customer service. Ability to work effectively in a fast-paced team environment, with a strong sense of teamwork and collaboration. Strong time management and ability to perform under pressure, with a willingness to adapt to changing priorities and deadlines. Working Conditions The successful candidate will be working in a remote environment, with the ability to work independently and as part of a team. The role may involve: Occasional exposure to loud sounds and distracting noise levels, such as from office equipment. The ability to lift up to 30lbs, with a willingness to perform other physical tasks as required. Use of computers and technology, with a strong understanding of technical principles and concepts. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. We offer a range of career growth opportunities and learning benefits, including: Ongoing training and professional development, with a focus on technical skills and knowledge. Opportunities for advancement and career progression, with a strong commitment to promoting from within. A supportive and collaborative work environment, with a strong sense of teamwork and camaraderie. Access to a range of resources and tools, including cutting-edge technology and software. Work Environment and Company Culture At blithequark, we are proud of our inclusive and diverse work environment. We believe that our employees are our greatest asset, and we are committed to creating a workplace that is welcoming and supportive to all. Our company culture is built on a foundation of: Respect and inclusivity, with a strong commitment to diversity and equality. Teamwork and collaboration, with a focus on achieving common goals and objectives. Open communication and transparency, with a willingness to listen and respond to feedback and concerns. A commitment to excellence, with a focus on delivering high-quality services and products. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A hourly rate of $21.00, paid weekly. A range of benefits, including health care and 401(k) savings plans. Opportunities for career growth and advancement, with a strong commitment to promoting from within. A supportive and collaborative work environment, with a strong sense of teamwork and camaraderie. Conclusion If you are a motivated and talented IT Support Associate looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to delivering exceptional IT support services, and we believe that our employees are our greatest asset. We look forward to hearing from you and exploring how you can contribute to our team's success.