Wayfair Work From Home [Entry Level/Remote] $32/Hour – Apply Now
Wayfair is searching for an inventive, driven, pioneering preparing lead to assist with building one of our most up to date customer confronting outreach groups. This virtual job will be situated in Chicago, with up to 70% anticipated that movement should stores as well as normal travel to the Boston/New Britain region where HQ is found. You will be liable for working with onboarding and proceeding with training to our group of plan deals specialists who work with clients to make a home they love in light of their singular financial plan, style and space. Responsibilities: • Customer Assistance: Provide exceptional customer service through various channels, including phone, email, and chat, assisting customers with inquiries, orders, and product information. • Problem Resolution: Resolve customer issues and concerns efficiently, demonstrating empathy and a commitment to customer satisfaction. • Product Knowledge: Develop a comprehensive understanding of Wayfair’s product catalog to assist customers in making informed purchasing decisions. • Order Processing: Facilitate order placement, tracking, and cancellations as needed, ensuring accuracy and efficiency in all transactions. • Communication: Collaborate with cross-functional teams to relay customer feedback, common concerns, and trends, contributing to continuous improvement initiatives. Qualifications: • Excellent Communication Skills: Strong verbal and written communication skills with the ability to articulate information clearly and concisely. • Customer Focus: A passion for delivering outstanding customer service and a commitment to exceeding customer expectations. • Problem-Solving Skills: Proven ability to identify and resolve customer issues effectively. • Tech-Savvy: Comfortable navigating computer systems and quickly adapting to new software. • Team Player: Ability to work collaboratively in a remote team environment. Requirements: • High School Diploma or equivalent; some college education preferred. • Previous customer service experience is a plus but not required. • Reliable internet connection and a dedicated workspace for remote work. Benefits: • Competitive hourly rate of $32. • Flexible work schedule. • Comprehensive training program. • Opportunities for career advancement within the company. If you’re ready to embark on a rewarding career journey with Wayfair and enjoy the flexibility of working from the comfort of your home, apply now by submitting your resume and cover letter. Join our team and be part of a company that values innovation, teamwork, and customer satisfaction. If you think this role describes you, we would love to hear from you. Apply now to join our team!