Technical Customer Service Advisor

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? If so, Conduent is seeking a highly motivated individual like you to join our team as a Technical Customer Service Advisor. As a leading global business services provider, we are dedicated to delivering innovative solutions and outstanding support to our clients. In this role, you will have the opportunity to utilize your technical expertise and customer service skills to assist customers with technical issues and inquiries. If you are a proactive, detail-oriented individual with excellent communication skills and a desire to continuously learn and grow, we encourage you to apply for this exciting opportunity! Provide exceptional customer service to clients by promptly addressing technical issues and inquiries. Utilize technical knowledge and problem-solving skills to troubleshoot and resolve customer issues. Maintain a customer-centric approach and ensure all interactions are professional and courteous. Continuously learn and stay updated on the latest technical advancements and products offered by the company. Collaborate with team members to identify and implement solutions for recurring technical issues. Document and track customer interactions and resolutions in a timely and accurate manner. Proactively identify opportunities to improve the customer experience and provide feedback to the team. Adhere to company policies and procedures while handling customer inquiries and escalations. Maintain a positive and professional attitude, even in challenging situations. Prioritize and manage multiple tasks efficiently to meet individual and team targets. Communicate effectively with customers and team members through various channels, such as phone, email, and chat. Follow up with customers to ensure their issues have been resolved to their satisfaction. Participate in training and development programs to enhance technical and customer service skills. Adhere to strict confidentiality and security protocols to protect customer data. Collaborate with other departments to provide exceptional customer service and improve overall customer satisfaction. Conduent is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.