[Remote] New Patient Coordinator

Note: The job is a remote job and is open to candidates in USA. Spring Fertility is a rapidly growing fertility group dedicated to providing compassionate care to patients. The New Patient Coordinator will serve as the first point of contact for patients, delivering personalized support and ensuring a smooth registration and consultation process. Responsibilities • Answers all incoming calls, emails and live chats • Transfers calls or takes messages as necessary • Registers new patients in electronic medical record • Schedules new patient consultations and ensures all new patient questionnaires are completed prior to consultation with provider • Emails new patient 'welcome packets' after successful registration • Provides patients with accurate information when answering questions and concerns • Maintains patient records and protects patient confidentiality Skills • Prior experience in a hospitality, retail, or customer-facing role • Strong communication skills • Someone who finds purpose in helping others and values meaningful work • Bachelor's Degree Benefits • Competitive Medical, Dental, and Vision Plans • Paid Time Off to enjoy “you” time! • Commuter Benefits, Discounted rates on home, auto and pet insurance • 401k Match with up to 4% matching • Fertility and Parental Leave Benefits Program • Career development with a fast-growing organization • Paid Life and Disability Insurance Company Overview • Spring Fertility is a medical facility that offers patient-centric, individualized, flexible, and compassionate care. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.springfertility.com.