[Remote] Local/Remote-Onsite - IT Helpdesk Support - Full-time

Note: The job is a remote job and is open to candidates in USA. Long-Lewis Automotive Group is seeking an IT Helpdesk Support professional to provide both remote and onsite PC and Network support for the organization. The role involves assisting users by answering questions and solving problems while following standard procedures and written instructions. Responsibilities • Provide technical assistance with computer hardware and software • Resolve issues for clients via phone, in person, or remotely • Setup new computers and devices such as printers, scanners, etc. • Preform basic tasks such as setting up user accounts, email accounts, joining computers to an Active Directory domain • Track customer issues and resolutions Skills • At least two years of experience in an IT support/help desk role • Pleasant and courteous personality • Excellent communication and interpersonal skills • Strong problem-solving skills • Previous experience in IT, customer service, and/or other related fields • Basic understanding of DNS, DHCP, Basic Routing, Active Directory, VPNs and Firewalls • Ability to troubleshoot and think on your feet • Ability to multi-task • Strong troubleshooting and critical thinking skills • A+, NET+ (or equivalent experience) are required • Excellent customer services skills are a must! • Network certification a plus • MCP/MCSE is a huge plus, but not required Company Overview • LONG-LEWIS™ is proud to be Alabama’s Oldest, Largest and Most Trusted Automotive Retailer! We Do Business Your Way.™ LONG-LEWIS™ has a very rich history of customer and employee satisfaction that focuses on creating a work environment that promotes employee longevity, and one that strives for complete customer satisfaction. It was founded in undefined, and is headquartered in Muscle Shoals, Alabama, US, with a workforce of 501-1000 employees. Its website is https://longlewisauto.com/.