Payment Processing Representative

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of America’s Greatest Workplaces in Health Care for 2025 –Becker’s Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us! What we Offer • Career Growth Opportunities • A Culture anchored in a strong sense of belonging • Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment • 401k (Discretionary match) • Generous PTO • 8 Paid Holidays • Equipment Provided for Remote Roles JOB DESCRIPTION OVERVIEW: The Payment Processing Representative is responsible for processing Fifth Third and M&T bank downloads, scanning live checks from insurance companies and self-pay, preparing lockboxes for posting, and assisting Patient Accounts Senior to ensure appropriate documentation is obtained for month end close. The Payment Processing Representative carries out his/her duties by adhering to the highest standards of ethical and moral conduct in the best interest of TeamHealth. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Process downloads from Fifth Third Bank and M&T Bank. • Place downloads on bank deposit log for ERA Payment Posters to use as a guide in processing ERA files for all carriers, self-pay, electronic checks, and credit cards. • Imports electronic checks and credit cards into Cash Clearing System (CCS). • Distributes Non-Reconciled Deposits Report to Payment Posters. • Scans live checks into Fifth Third Bank’s Direct Website, which includes coupons/vouchers (self-pay), insurance checks, and No Doc checks. • Check-in lockboxes and completes batch tracker spreadsheets to prepare for posting and set as received in CCS. • Verify each lockbox to determine if EOB was received via ERA. • Obtain EOBs for live checks, lockbox, and ERA files and save to S: drive when applicable. • Prepare Daily Deposit Report to indicate total payments received per group, per deposit date and send via email to appropriate staff. • Request access from Website Access Coordinator for any new websites needed to maintain individual passwords for all applicable websites. • Obtain any missing EOB’s from carrier’s website and place on the shared drive. • Communicate with Occupational Medicine (OCC MED), Allscripts, and Accounting contacts to ensure accuracy of reporting in CCS and that documentation is received. • Report all identified issues or discrepancies to Patient Accounts Supervisor. • Participates in department meetings with Patient Accounts Team. • Performs any and all duties as directed by Patient Accounts Supervisor and Manager. QUALIFICATIONS / EXPERIENCE: • High school diploma or equivalent required with minimum one year experience in a medical billing setting • Demonstrated success working in a team environment focused on meeting organization goals and objectives is necessary. • Ability to multi-task, set priorities, and follow through without direct supervision. • Excellent written and verbal communication and interpersonal skills. • Proven analytical skills and ability to work in a structured, fast-paced environment. • Knowledge of Microsoft Excel, Microsoft Outlook, Microsoft Word, and Zoom. • Must be organized, detail oriented, and meticulous with all tasks. PHYSICAL / ENVIRONMENTAL DEMANDS: • May require the manual dexterity and/or frequent use of the computer, 10-key, calculator, and/or the ability to perform repetitive motions to comply with the essential functions. • Requires the ability to conform to standards for attendance. • Prolonged work on a PC/computer and telephone. • Prolonged sitting at a desk. • May be required to participate in meetings where Zoom audio and video is required. • Overtime may be required.