Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, team-oriented environment where no two days are the same? Look no further! arenaflex, a leading inbound call center specializing in customer service and benefits compliance, is seeking a highly motivated and production-driven Weekend Part-Time Customer Service Representative to join our Operations team.
**About arenaflex**
arenaflex is a valued and growing resource in the industry, serving over 1000 clients with a commitment to excellence. We've been recognized as a Great Place to Work twice, and we're proud of our reputation for fostering a positive, inclusive work environment. Our team is dedicated to providing top-notch customer service, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
As a Weekend Part-Time Customer Service Representative, you will be responsible for delivering exceptional customer experiences, applying the latest customer service techniques, and learning our account management systems. This is a part-time position working approximately 3-29 hours per week, with flexible scheduling options to accommodate your needs. You will work from the comfort of your own home office, with the freedom to choose from a variety of shifts.
**Shift Options**
We offer a range of shift options to suit your schedule:
* Saturday & Sunday 4:00PM-8:00PM
* Saturdays Only 4:00PM-8:00PM
* Sundays Only 4:00PM-8:00PM
* Sundays Only 11:00AM-7:00PM
* Saturday & Sunday 8:00AM-4:00PM
* Saturdays Only 8:00AM-4:00PM
* Sundays Only 8:00AM-4:00PM
* Saturdays Only 8:00PM-12:00AM
**Key Responsibilities**
As a Weekend Part-Time Customer Service Representative, your duties will include:
* Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs.
* Offering empathy and support to customers during the claim process.
* Collecting and documenting all claim details provided by the customer into the claim accurately.
* Identifying and resolving customer issues by adhering to clients-specific handling instructions.
* Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
* Maintaining punctuality and reliability, with availability for extended hours or additional shifts during peak periods or emergency situations.
* Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
* Demonstrating arenaflex's core values:
+ Customer first: fulfills customer needs with compassion
+ Self-motivated: takes initiative and commits to the task at hand
+ Teamwork: promotes unity over self
+ Continuous improvement: strives for daily growth
**Required Skills and Abilities**
To succeed in this role, you will need:
* Language Skills:
+ Ability to read and interpret documents such as police and accident reports.
+ Ability to write routine correspondence and detailed accident descriptions.
+ Ability to project a confident, clear, and professional telephone presence.
+ Ability to provide feedback verbally and written in a positive, professional manner.
* Bi-lingual in Spanish Preferred
* Computer Skills:
+ Knowledge of basic computer functions, including Microsoft Word and Excel.
+ Ability to type at least 40wpm.
**Education and Experience**
* High School Diploma or general education degree (GED) required.
* 1-2 years of quality assurance experience preferred.
**Network Requirements**
* Upon hire, a Speed Test must be run from the computer you will be working from (www.speedtest.net).
* Ethernet connection is not required, however strongly recommended.
* Must be on a private network, not allowed to work in public locations.
* No VPNs are allowed, as logins must happen in the US.
**Benefits and Compensation**
* Competitive compensation
* 20+ hours per week
* Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* Less than 20 hours per week
* Ancillary Benefits: Eligible 1st day of month following 60 days of employment.
+ Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
* 401K: Eligible after 6 months of employment
* PTO: Eligible after 90 days of employment
* Employee Assistance Program
**Why Join arenaflex?**
At arenaflex, we offer a dynamic work environment, opportunities for growth and development, and a commitment to excellence. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
Apply Now