Level Access empowers organizations to create inclusive digital experiences that meet global accessibility standards and promote equitable access for all. As a recognized leader in digital accessibility, we combine powerful technology, expert services, and strategic partnerships to drive impact at scale.
Role Overview
We are seeking a bold, strategic, and collaborative Vice President of Renewals and Growth to lead global efforts to retain and expand our customer base. This executive leader will own performance against Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) goals while managing a growing team of 50–150+ Account Managers, Renewal Specialists, and front-line managers.
Reporting to the Chief Revenue Officer, the VP will be accountable for a $150M+ recurring revenue base with a growth path to $250M. You will shape and execute a global renewal and expansion strategy across software and professional services contracts, leveraging direct motions as well as indirect channels including resellers, system integrators, cloud marketplaces, and technology alliance partners.
This role is central to driving balanced performance across customer segments, geographies, and partner ecosystems. The ideal candidate will have experience renewing and expanding both software and professional services contracts, including through reseller, system integrator, cloud marketplace, and technology alliance partnerships.
Key Responsibilities
- Own and drive global strategies to meet and exceed company GRR and NRR goals, balancing performance across all customer segments and geographies.
- Lead a high-performing team by modeling followership, driving clarity through change, and fostering a culture of ownership and continuous development.
- Operate with autonomy and confidence in high-ambiguity environments; translate company strategy into scalable and repeatable revenue motions.
- Build cross-functional alignment and partnership across Sales, Product, Customer Success, Marketing, and Finance.
- Partner with Customer Success leadership to define effective handoff and engagement strategies focused on value realization, adoption, and business reviews.
- Lead from the front—modeling strategic risk-taking, outcome ownership, and calm urgency under pressure.
- Apply structured decision-making and data-driven processes to forecasting, pipeline management, and team performance.
Qualifications
- 10+ years of experience in revenue leadership roles with direct ownership of renewals and expansion.
- Proven success in managing $100M+ recurring revenue businesses and scaling teams to 100+.
- Deep expertise in renewing and expanding both software and professional services contracts.
- Experience building and executing through partner ecosystems (resellers, SIs, cloud marketplaces, alliances).
- Demonstrated leadership in change management, organizational scaling, and talent development.
- Strong cross-functional collaborator with a reputation for building alignment and delivering outcomes.
- Experience working with or leading Customer Success teams is a strong plus and will ensure better collaboration with the CX org.
- Excellent communication, followership, and executive presence.
Technical & Analytical Skills
- Data-driven decision-making approach with strong analytical and forecasting capabilities
- Experience with CRM systems, revenue operations tools, and customer success platforms
- Understanding of SaaS and Pro Services metrics, particularly GRR, NRR, utilization or consumption and customer health indicators
- Ability to develop and implement scalable processes and systems
- Functional capability in AI prompting and leverage AI tools to increase rep productivity.
Leadership & Management
- Demonstrated ability to build, lead, enable and scale high-performing teams (50+ people)
- Exceptional organizational change management skills with proven ability to drive transformation
- Strong cross-functional partnership and collaboration skills with referenceable examples
- Experience attracting and retaining top talent in competitive markets
Preferred Qualifications
- Experience selling into marketing technology, Digital Experience, UX/Design, Accessibility, Compliance, DevOps and/or related technology sectors
- Background working with enterprise and mid-market customer segments
- Global team management experience
- Previous experience reporting to C-level executives
Location & Travel
This is a remote role with a preference for U.S.-based candidates. Occasional travel (up to 30%) is required to meet with customers, partners, and internal teams.
Application Process
This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.
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