Introduction to Teleperformance
Imagine being part of a global leader in digital business services, where innovation meets inspiration, and where you can empower individuals to redefine the future. For over 45 years, Teleperformance has been revolutionizing business operations, leading the way in intelligent, digital-first solutions that simplify processes and supercharge results. With a presence in over 170 countries, serving more than 300 languages and dialects, and a global team of 500,000 employees across five continents, we are the perfect blend of local expertise and global reach.
In 2023, we achieved an outstanding revenue milestone of more than €10 Billion, and with the recent acquisition of Majorel, our global footprint has expanded significantly. Teleperformance isn't merely a workplace; it is globally certified as a Great Place to Work in 72 countries, with a client portfolio that spans dynamic sectors such as Ad Sales, Cloud Sales, B2B Sales, Collections, Banking, Insurance, Travel, Healthcare, and Trust & Safety. Our company's culture is an environment that thrives on diversity, equity, and inclusion, where innovative ideas transcend boundaries, and every voice is heard and valued.
Why Join Teleperformance
By joining Teleperformance, you become part of a strengthened leadership position, with over €10 billion in annual revenue. You will be part of a global scale with local reach, dominance in Europe, major in the U.S., LATAM, Philippines, and significant in APAC. Our diversified client portfolio has robust momentum in social media, content moderation, financial services, and healthcare markets. Continued innovation in artificial intelligence (AI) and the capability to attract the best talent drive enhanced outsourcing solutions across the Group.
- Strengthened leadership position, with over €10 billion in annual revenue.
- Global scale with local reach: dominance in Europe, major in the U.S., LATAM, Philippines, and significant in APAC.
- A diversified client portfolio with robust momentum in social media, content moderation, financial services, and healthcare markets.
- Continued innovation in artificial intelligence (AI) and the capability to attract the best talent drove enhanced outsourcing solutions across the Group.
Teleperformance | Where Are We Going
Teleperformance has five competitive advantages that enable it to implement its development strategy successfully:
- The People Strategy, which is founded on two key pillars of human capital management: focus and discipline.
- The omnichannel offer comprising solutions and technology that enable control of the entire chain of interactions and communication between the client and its customer.
- A culture of customer satisfaction where proactivity and customer communication are key.
- The handling of 265 languages via an integrated offshore/nearshore network enables it to meet the global needs of many clients.
- Expertise and experience in a wide range of client sectors.
The goal of the strategy is to add value through sustainable and profitable development of the Group's operations, organic growth, and targeted acquisitions.
The Opportunity | VP of Business Development – Technology
At Teleperformance, we're revolutionizing the technology landscape, pushing boundaries, and building the future. We partner with leading tech companies and disruptors, providing the critical support and solutions that fuel their success. As a member of our Business Development team, you will partner with our global team of tech enthusiasts and innovators; you will contribute your expertise as we identify client needs and work to shape the future of technology, develop and deliver cutting-edge solutions that transform the industry, and drive innovation by being at the forefront of emerging technologies, from AI and automation to cloud and cybersecurity.
Key Responsibilities
As a VP of Business Development – Technology Sales, your role will include:
- Engaging your established network: The primary goal is to continue nurturing and growing relationships with key clients within your digital rolodex as well as engage additional target clients as assigned. Understanding their business needs, and positioning sales outsourcing services accordingly.
- Client Acquisition: Actively seeking and acquiring new clients for sales services, across the Technology space (hardware, software, and consumer electronics retailers).
- Service and Product Knowledge: Prior knowledge of similar services will allow for much more effective positioning in the marketplace of Teleperformance features, benefits, and competitive advantages.
- Sales Strategies: Developing and implementing effective sales strategies to achieve market revenues and maximize market penetration to include cultivating partnerships with sales providers and technology vendors to enhance the organization's cloud portfolio.
- Client Presentations: Savvy presentation skills are used to demonstrate our cloud-based solutions to clients, addressing their specific requirements and showing the value proposition.
- Industry Networking: Actively participating in industry events, conferences, and networking opportunities to build relationships, stay informed about industry developments, and generate leads.
- Contract Negotiation: Leading negotiations for contracts and agreements with clients, ensuring terms are favorable for both parties.
- Collaboration with Cross-functional Teams: Working closely with internal teams, including marketing, product development, and customer support, to ensure alignment and effective communication.
- Market Analysis: Identifying market trends, competitor activities, and emerging opportunities to enhance business development strategies and engage potential clients.
- Sales Reporting: Providing regular reports on sales performance, market trends, and client feedback to inform strategic decision-making using the TP CRM system – Sales Force.
- Compliance: Ensuring that all sales activities adhere to industry regulations, compliance standards, and company policies.
- Customer Satisfaction: Monitor client satisfaction, address concerns promptly, and maintain a high level of customer service to foster long-term relationships.
- Forecasting: Developing accurate sales forecasts and projections based on market trends, client feedback, and other relevant factors.
- Continuous Learning: Keeping abreast of changes and trends in cloud-based solution selling, including new technologies, regulations, and market dynamics, to adapt sales strategies accordingly.
- Achieving Revenue Targets: Meeting or exceeding sales quotas and revenue targets set by the organization.
Key First-Year Objectives
The key objectives for the first year include:
- Develop a business development strategy to engage the identified target list - based on assigned accounts and utilizing your digital rolodex.
- Generate pipeline and start the process of being able to qualify at least 1 opportunity per month, 12 opportunities per year, with the formula to close 3-4 deals per year.
- Build confidence and trust with accounts through close partnerships and by repeatedly delivering “as promised.”
- Optimize internal relationships with sales support and Client Services.
What Will You Need to Succeed?
To succeed in this role, you will need:
- Passion to sell!
- Bachelor’s degree or above, focus on Business, Technology, or related field preferred.
- 5-8 years of successful enterprise sales experience within the Technology industry, preferred.
- Good understanding of CX-related digital technologies, digital transformation a plus.
- Possess successful experience selling into and presenting to the highest-level decision-makers (C-level Executives).
- Strategic critical thinker who also has excellent attention to detail.
- Experience in pricing, contract negotiations, and proactive, thoughtful proposals.
- Having business development, sales, and origination experience across multiple geographies and multiple industry verticals.
- A robust network of contacts that can be leveraged to open doors and make introductions.
- A good understanding of CX-related digital technologies and digital transformation knowledge is a plus.
- Strong negotiation and business management skills.
- Analytical thinking, proactive attitude, and strong written and oral communication skills.
- Excellent interpersonal skills and teamwork mindset.
- Strong affinity for details with the ability to be productive and accountable, as well as work under tight deadlines when needed.
Career Growth Opportunities and Learning Benefits
At Teleperformance, we believe in investing in our employees' growth and development. As a VP of Business Development – Technology, you will have access to:
- Comprehensive training programs to enhance your skills and knowledge in cloud-based solutions and digital transformation.
- Opportunities to work with leading tech companies and disruptors, providing exposure to the latest technologies and innovations.
- A global network of professionals, allowing you to build relationships and learn from others in the industry.
- Clear career progression paths, with opportunities to move into senior leadership roles or specialize in specific areas of business development.
- A culture that encourages innovation, creativity, and experimentation, allowing you to try new approaches and solutions.
Work Environment and Company Culture
Our work environment is dynamic, fast-paced, and collaborative. We believe in:
- Diversity, equity, and inclusion, ensuring that every voice is heard and valued.
- Open communication, transparency, and feedback, allowing you to grow and develop in your role.
- Recognition and rewards for outstanding performance, acknowledging your contributions to the company's success.
- A healthy work-life balance, with flexible working arrangements and employee wellness programs.
- Community involvement and social responsibility, providing opportunities to give back to the community and make a positive impact.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary that reflects your experience and qualifications.
- Performance-based bonuses, recognizing your contributions to the company's success.
- Comprehensive benefits, including health insurance, retirement plans, and paid time off.
- Access to exclusive employee discounts and perks, enhancing your overall well-being and quality of life.
- Opportunities for professional growth and development, investing in your future and helping you achieve your career goals.
Conclusion
If you are a motivated and results-driven professional, passionate about sales and technology, we encourage you to apply for the VP of Business Development – Technology role. Join our team and become part of a global leader in digital business services, where you can empower individuals to redefine the future and make a meaningful impact on the industry. Apply now and take the first step towards an exciting and rewarding career with Teleperformance!
Don't miss out on this opportunity to join our dynamic team and contribute to our mission of delivering exceptional customer experiences. Apply now and become part of a global family that values diversity, equity, and inclusion.
Apply Now