Join the Epoch Team: Deliver Exceptional Customer Experiences as a Part-time Customer Service Representative
Epoch, a pioneering Internet Payment Service Provider since 1996, is seeking highly motivated and customer-focused individuals to join our dynamic Customer Service team. As a Part-time Customer Service Representative, you will play a vital role in ensuring the highest quality of service to our customers, working in a fast-paced, remote environment. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.
About Epoch
With over two decades of experience, Epoch has established itself as a trusted leader in the Internet Payment Service Provider industry. We enable online companies to accept payments without having to obtain their own merchant accounts, processing major credit cards, PayPal, and various local forms of payment. Our services cater to businesses throughout the United States and the European Union, making us a vital component of the e-commerce ecosystem.
Position Overview
- Location: Remote
- Company: Epoch
- Position: Part-time Customer Service Representative
- Compensation: Competitive salary with opportunities for growth
- Start Date: Immediate openings available
Key Responsibilities
As a Part-time Customer Service Representative, your primary responsibilities will include:
- Assisting customers with billing inquiries and general issues relating to Internet purchases, providing timely and effective solutions
- Issuing membership cancellations and handling related customer inquiries
- Fielding in-bound calls, responding to customer emails, and live chat requests in a professional and courteous manner
- Providing exceptional customer service, ensuring a positive experience for all customers
- Working collaboratively with the customer service team to achieve shared goals and objectives
- Staying up-to-date with product knowledge and industry developments to effectively address customer inquiries
Requirements and Qualifications
To succeed as a Part-time Customer Service Representative, you will need:
Essential Qualifications:
- High school diploma or equivalent required
- 1 year or more of experience in the Customer Service industry
- Previous call center experience highly preferred
- Ability to work a flexible schedule based on department needs
- Proficiency navigating the Internet and ability to multitask
- Must be over 18 years of age
Preferred Qualifications:
- Excellent communication and interpersonal skills
- Proven problem-solving and conflict resolution skills
- Ability to adapt to changing environments and priorities
- Strong attention to detail and organizational skills
What We Offer
At Epoch, we value our employees and offer a range of benefits and perks, including:
- Competitive Salary: Earn a competitive salary with opportunities for growth and development
- 401(k) with Generous Employer Match: Enjoy a 401(k) plan with a generous employer match and no vesting schedule
- Paid Time Off: Take time off to recharge and relax with our paid time off policy
- Remote Work Opportunity: Work from the comfort of your own home and enjoy a better work-life balance
- Career Growth Opportunities: Develop your skills and advance your career with our training and development programs
Work Environment and Company Culture
At Epoch, we pride ourselves on having a culturally diverse and inclusive workplace. We value our employees' well-being and strive to create a positive and supportive work environment. As a remote worker, you will have the flexibility to work from home and enjoy a better work-life balance. Our team is passionate about delivering exceptional customer experiences, and we encourage collaboration, innovation, and creativity.
How to Apply
If you're excited about this opportunity and have the skills and passion we're looking for, please submit your application today. We can't wait to hear from you!
Pay: From $14.50 per hour
Shift: Night shift
Job Type: Part-time
Location: Remote
Epoch is an Equal Opportunity Employer and welcomes applications from diverse candidates. We look forward to hearing from you and exploring how you can contribute to our team's success.
Apply Now