Zurich North America is currently hiring an Underwriting Account Service Associate to join the Large Casualty team. The role involves supporting experienced Underwriters in the review and analysis of risks, as well as providing account servicing support for new business, renewals, and endorsements.
Responsibilities
- Reviews, evaluates, and summarizes risk exposures, controls, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination
- Follows instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages & exclusions, mandatory forms, etc. to accurately quote and issue policies
- Provides account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products
- Responds to written, verbal telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager. Working collaboratively with assigned underwriters
- Supports Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills
Skills
- Bachelor's degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
- Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
- High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
- Knowledge of data collection and analysis
- Microsoft Office experience
- Insurance industry knowledge- Large Casualty experience is a plus
- Knowledge of processing, rating and policy management systems used in the insurance industry
- Strong verbal and written communication skills
- Exceptional quality awareness
- Superior skills in relationship building, active listening with customers and coworkers
- Customer service experience, including communicating directly with both internal and external customers via phone and email
- Attention to detail, advanced desk management and prioritization of timely deliverables
- Enjoys working with details and providing accurate data in a timely manner
- Self-directed to meet deadlines
- Strong multi-tasking and time management skills
- Experience with issuing new business and renewal policies, processing endorsements and handling billing and other service-type issues
- 5% Travel
Benefits
- Short-term incentive bonuses
- Merit increases
- Comprehensive employee benefits package for employees as well as eligible dependents
Company Overview
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns. It was founded in 1872, and is headquartered in Zürich, Zurich, CHE, with a workforce of 10001+ employees. Its website is http://www.zurich.com.
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