This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves analyzing and reviewing user profiles, audio, videos, and text-based content while investigating, escalating, and resolving issues reported by users or flagged by the system.
- Review, classify and/or remove content according to client guidelines, using specific tools and channels
- Understand and remain updated on changing client policies and guidelines
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
- Serve as an advocate for the user community
- Participate in process improvement initiatives that improve quality and efficiency of work
- Participate in continuous training programs and workgroup discussions for optimal development in the role
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Qualifications
- Dutch level C1 or above
- English level B2 or above
- Strong coping, emotional resilience, and stress-management skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills
- Deep familiarity and passion for the internet, internet platforms, and internet culture
- High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
- Ability to work well individually and as part of a team
- Ability to work differing rotations/shifts and non-standard work hours
- Flexibility in meeting changing business needs in a fast-paced environment
- Commitment to quality, efficiency, and effectiveness
- Previous business process outsourcing, customer service, or content moderation experience is a plus
- Valid Work Permit; Completed Compulsory Education (Minimum required); Having over 18 years of age; Availability to work in rotative shifts, on weekends and holidays
Benefits
- Integration in a solid and prestigious multinational company, leader in its sector
- Possibility of joining a dynamic team with a high potential, contractual conditions matching your proven experience and career development opportunities
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