We are looking for a motivated and customer-centric individual to join our team as a Technical Support Agent specializing in chat and email processes. The ideal candidate will be responsible for delivering exceptional customer service through real-time chat and email interactions. If you have a passion for helping customers, excellent communication skills, and the ability to thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.
Company Website-www.gigmos.com
Location- Anywhere in India - Remote
Hardware Pre-requisites: - laptop (8gb RAM), windows 10, internet speed- 30 MBPS
Role
- Respond to customer inquiries, concerns, and requests through email and chat support.
- Demonstrate excellent written communication skills with a focus on clarity and accuracy.
- Identify and troubleshoot customer issues, providing comprehensive and timely solutions.
- Collaborate with other teams to address complex problems and ensure customer satisfaction.
- Ensure timely responses to customer inquiries, adhering to defined service level agreements (SLAs).
- Manage and prioritize workload effectively to meet customer needs.
Qualifications:
- Bachelor's degree or equivalent like B.Sc./BCA/BA/ BCom/BBA/BSC IT.
- Proven experience in customer support, specifically in a chat-based environment.
- Excellent written communication skills with a keen attention to detail.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Familiarity with customer support software and chat platforms.
- Empathy and patience in dealing with customer inquiries and issues.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously
Work Location/Shift Timings-Permanent work from home and you will be required to work in any of the shifts like (5.30 am to 1.30 pm IST / 1.30 pm to 9.30 pm IST /9.30 pm to 5.30 am IST)
Originally posted on Himalayas
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