Supply Chain Manager

Hiring Manager: VP of Telehealth Ops & Supply Chain Job Title: Supply Chain Manager Job Type: W2 Location: Remote   Who We Are  Join our team and help transform lives by delivering life-changing treatments and exceptional care. We offer a collaborative environment with competitive compensation, professional growth opportunities, and a mission-driven focus on maximizing value for both our business and customers. With a goal-centric culture that encourages risk-taking, self-empowerment, and transparency, you'll thrive in a fast-paced setting where making an impact is key. Our Mission  We are on a mission to tackle America's metabolic health crisis by educating the public on its challenges and offering safe, science-backed treatments. With over 80 million Americans affected and $600 billion in annual medical costs attributed to metabolic disorders, we provide accessible solutions that empower people to improve their health and maintain lasting results. Our goal is simple: transform lives through education and effective, outcomes-driven care. About the Role  Eden Health is hiring a Pharmacy Supply Chain Manager to join the Telehealth Operations team. This role sits at the intersection of pharmacy partner development, supply chain economics, and fulfillment operations. You will own Eden's pharmacy partner network end to end: sourcing and negotiating new relationships, driving down COGs, ensuring we have redundant coverage for every drug in every state we operate in, and making sure our fulfillment SLAs hold as we scale. This is a hands-on role. You'll negotiate directly with 503A and 503B pharmacies, build the systems and automation that give us real-time visibility into fulfillment and cost, and partner closely with our internal ops, data, and tech teams to close gaps before they become member-facing issues. You'll also serve as the primary liaison between Eden's internal functions (clinical ops, member communications, finance, tech) and our external pharmacy and EMR partners. Why This Role Exists As Eden's telehealth business scales, so does the complexity and financial weight of our pharmacy supply chain. We work with multiple 503A and 503B partners across different product lines, each with their own pricing, regulatory requirements, and fulfillment workflows. Today we have single points of failure on several drugs and states, limited visibility into daily cost movement, and invoice review that still runs on manual spot-checks. We need a dedicated owner who can build redundancy into the network, negotiate better economics, and stand up the systems that let leadership run this function with confidence.   Your Responsibilities   Partner Sourcing, Development & Negotiation Own the full lifecycle of pharmacy partner relationships — from sourcing to contract to ongoing performance. - Identify, evaluate, and onboard new 503A and 503B pharmacy partners to expand Eden's fulfillment network - Lead commercial negotiations on pricing, rebates, minimum volumes, SLAs, and contract terms - Build and maintain a pipeline of backup partners so Eden is never dependent on a single supplier for any drug or state - Serve as Eden's primary day-to-day relationship owner across all pharmacy partners, including quarterly business reviews COGs & Financial Performance Drive measurable improvement in Eden's cost of goods sold across every SKU and partner. - Own end-to-end COGs reporting: pricing validation, SKU mapping, margin analysis, and variance tracking - Negotiate lower unit costs, volume tiers, and preferred pricing across the partner network - Analyze partner mix and routing to shift volume toward the lowest-cost qualified supplier without compromising SLAs - Partner with Finance to reconcile pricing discrepancies and close margin leakage Network Redundancy Across Drugs and States Ensure Eden has a qualified backup for every drug in every state. - Maintain a live coverage matrix of drug × state × pharmacy partner, with primary and secondary fulfillment paths - Identify single points of failure and close them through new partner onboarding or contract expansion - Coordinate with Legal, Clinical, and Regulatory on licensing, BUD requirements, and state-by-state compliance - Stress-test the network on a regular cadence and run tabletop exercises for partner outage scenarios Fulfillment SLAs & Ops Partnership Partner with the Ops team to own fulfillment performance end to end. - Define and operationalize fulfillment SLAs (fill rate, on-time ship, turnaround time) with each partner - Work with Ops to investigate and resolve SLA misses, with clear root-cause and corrective action - Escalate systemic issues (routing failures, platform bugs, fulfillment delays) and drive them to resolution - Lead partner onboarding for new SKUs, hubs, and product launches alongside Ops Systems, Process & Automation Build the infrastructure that lets Eden run this function without manual spreadsheets and end-of-month surprises. - Develop systems, processes, and automation to monitor fulfillment SLAs in near real time - Stand up daily cost tracking by pharmacy, by SKU, and by state, with alerting on unexpected variance - Own the invoice review and approval process: build controls that catch pricing errors, duplicate charges, and off-contract billing before payment - Document SOPs and failure-mode playbooks so partner issues are handled consistently and don't require executive escalation Data & Tech Partnership Work with Eden's data and tech teams to turn the supply chain into a measurable, automated system. - Partner with Data to build dashboards and pipelines for fulfillment SLAs, COGs, partner performance, and invoice reconciliation - Partner with Tech to improve order routing logic, EMR integrations, and automated handoffs between Eden and pharmacy partners - Translate operational pain points into clear requirements and prioritized work for Data and Tech - Co-own the data model for pharmacy operations so every KPI has a single source of truth Success Metrics Success in this role is measured by both operational excellence and financial performance: - Network Redundancy: great than or equal to 2 qualified pharmacy partners for every active drug × state combination - Fill Rate: greater than or equal to 98% across all pharmacy partners - On-Time Fulfillment: greater than or equal to 98% against defined SLAs - COGs: measurable year-over-year reduction in cost per unit across the top SKUs - Invoice Accuracy: greater than or equal to 99% of invoices approved without manual correction - Capacity: fulfillment network can absorb planned growth without SLA degradation