Campus is a forward-thinking educational institution focused on enhancing student success and reimagining the college experience. As a Student Success Coach, you will guide students through their academic journey, providing support in course planning, accountability, and personal challenges while fostering long-term relationships and proactive engagement.
Responsibilities
- Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach
- Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable
- Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress
- Help students break down big goals into actionable next steps
- Track progress using various dashboards
- Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently
- Balance a caseload of 50-75 students, triaging by risk and term
- Collaborate with Admissions and Onboarding teams to clarify handoffs and student context
- Adjust quickly to changing tools, processes, or term-based priorities
Skills
- Bachelor's degree
- Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress
- Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity
- Proven ability to manage a high volume of outreach and follow-up
- Background in education, psychology, nonprofit, coaching, or advising
- Background in fast-paced or startup environments
Benefits
- Medical, dental, and vision insurance
- 401(k) match
- Fertility benefits via Carrot
- Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
- Flexible Time Away + paid holidays
- In-office lunches for our Atlanta office
- Social events - happy hours, birthday celebrations, holiday parties, & more!
- Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
Company Overview
Campus is an online college offering accredited degrees with live classes taught by a network of the world's top professors. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://campus.edu.
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