Sequence Ltda. is an innovative company focused on workforce management solutions. They are seeking a Software Support Specialist who will provide advanced client support, conduct user training, and assist in troubleshooting software issues for their ABI MasterMind® system.
Responsibilities
- Become an expert and understand all functions of •ABIMM •
- Provide basic and advanced client support which includes:
- Process and document client requests through the internal CRM system and communicate resolutions
- Troubleshoot and research client issues through collaboration with other consultants
- Coordinate with in-house staff on prioritizing/completing client tickets and outstanding requests
- Flexibility to provide occasional/critical support in off hours for client emergencies
- User acceptance testing of product enhancements and fixes
- Basic client trainings on system usage and best practices
Skills
- 1-5 years of relevant work experience Software/Systems Consulting or Analysis
- Bachelor's degree from a four-year college or university
- High-Level Customer Service Experience Client-centric approach to work
- Proficient in Microsoft Office Suite, Google G Suite, or similar
- Superior verbal and written communication skills
- Excellent Customer Service Skills
- Detail-oriented and meticulous
- Critical Thinker
- Ability to take initiative
- Multi-Tasker
- Travel nationally may be needed ~5-10%
- Training & Development Experience or Experience in Education/Teaching
- Familiarity with sports, entertainment, event industry, or workforce management systems
Benefits
- Medical
- Dental
- Vision
- Long-term Disability
- Accidental death/dismemberment
- 401(k)
- Life insurance
- Benefit premiums for the employee on several health plans are paid 100% by the company
- After one year of service, ABI will begin to pay a graduated schedule to cover the health premiums of all dependents over time
Company Overview
Empresa dedicada a la Asesoría y Capacitación, sus servicios de Capacitación van desde la realización de cursos cerrados en empresas hasta la confección de programas de Formación de Competencias en el marco del Sistema Nacional de Competencias. It was founded in 2002, and is headquartered in Santiago, Región Metropolitana, CL, with a workforce of 2-10 employees. Its website is http://www.sequence.cl.
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