Role
To embody the spirit of the SML MKR Club by nurturing a Facebook community where every member feels seen, valued, and supported. This role is rooted in trust, kindness, and teamwork, ensuring that each interaction reflects the group's goal to center everything on the patient/group member.
Hours:
Monday: 4pm - 10pm MT
Tuesday: 3pm - 10pm MT
Wednesday/Thursday: Off
Friday: 4pm -10pm MT
Saturday: 8am -12pm MT
Sunday: 4pm - 9pm MT
Compensation: $30,000 annually
Schedule: 28 hours per week, with the potential to transition into a full time role.
Responsibilities
- Help manage SML MKR Club pending posts, membership requests, monitoring comments, and overall health of the Club. Including answering 101 member questions and deleting problematic comments, or removing trouble-making members.
- Engage with members by responding to posts and comments with warmth and empathy, ensuring members feel heard and cared for.
- Foster a positive Environment: Uphold a welcoming tone in group discussions, encouraging others to share their stories and advice. Monitor for and address any content that disrupts the atmosphere in a kind and warm way.
- Content creation in Canva - Manage giveaways, Holiday Graphics, and Engaging Content that gives our members something to come look for.
- Promote trust-based marketing by being transparent and fostering emotional healing alongside support.
- Join daily huddles with teammates
- Work with SML Ambassadors to answer questions in SML MKR Club (if/as needed)
- Work with Cheyenne regarding medical questions and answers
- Work with the team in Project Online Pulse Channel to get assistance on situations that need higher-up support/attention.
- Keep team updated on any issues that arise in SML MKR Club
Results
- Monthly, weekly, and daily goals that align with our projected growth
- Success is measured from SML MKR Club growth, health, trust and lead generation
- Maintain a positive and supportive environment in SML MKR Club
- Maintain member engagement and user-generated content that feeds the positive atmosphere.
Requirements
- Great customer service skills that include a patient/member-first mindset.
- Strong communication skills that highlight empathy and warmth.
- Ability to work within integrity and provide the best experience for our potential patients.
- Excellent written communication skills with clear and compassionate writing that reflects the welcoming tone of the SML MKR Club.
- A proactive self-starter with a flexible work approach and a motivated, energetic, “can-do” attitude
- Professional presentation/work approach and a helpful, supportive spirit.
- Vibrant personality; ability to build strong relationships with patients via social media.
- MVP Teamwork! Willingness to collaborate with other team members, share insights, and learn from each other.
- Adaptability and Problem-Solving. Possess the ability to listen to needs and provide solutions. Comfort in addressing challenging situations.
- Patient obsession!
- Alignment with the Groups Mission that includes a deep understanding and prioritizing you-centric language over we-centric communication. A personal dedication to fostering trust, and emotional healing.
- Ability to work independently and must be able to work under pressure at times to handle a high workflow of engagement. This position is available to approve and monitor posts and comments during work week.
Originally posted on Himalayas
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