Job Description:
• Improve and enhance our Salesforce platform
• Gather requirements and feedback, design best practice solutions, and manage the roadmap
• Manage the operational support, maintenance, and enhancements of Salesforce and associated integrated applications
• Focus on Service Cloud and Experience Cloud
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, applications, actions, custom settings, mobile administration, dashboards, and reports
• Sandbox environment management and control
• Participate in the internal customer/user request intake process, document stakeholder requirements, and design and deliver solutions in partnership with Enterprise Technology leadership
• Identify un-used or under-utilized features and add-ons to maximize platform value
• Work with stakeholders and Enterprise Technology leadership to maintain a platform roadmap with defined priorities
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• Ensure all system changes meet business requirements and proper documentation is provided for education and compliance
• Assist with the creation and maintenance of a change management/governance methodology (i.e., release cadence, sprints, or other) to ensure deadline delivery
• Create and maintain systems documentation and technical maps
• Review, maintain and improve all current security settings to ensure the highest level of customer protection
• Assist with QA (Quality Assurance) activities, and where appropriate, UAT (User Acceptance Testing) activities, for the deployment of new functionality
• Handle user support tickets related to the platform
• Monitor and improve user adoption
• Assist with new user and ongoing user training
• Participate in Scrum ceremonies.
Requirements:
• Certified Salesforce Administrator
• 8 + years Salesforce administration experience
• Additional Salesforce certifications such as Advanced Administrator are preferred
• Bachelor's degree in a related field and/or 5+ years’ equivalent work experience is required ; 10 + years is preferred
• Experienced, certified Salesforce administrator
• Experience with Sales Cloud, Service Cloud and Experience Cloud (Community)
• Advanced knowledge and experience building and administering complex Salesforce Flows and APEX code
• Ability to use Microsoft Excel to assess, manipulate, and analyze data
• Demonstrated competency with Sales Intelligence/Business Intelligence (BI) software, e.g., Tableau, Power BI
• Direct experience creating and maintaining data governance frameworks, systems documentation, and technical maps
• Ability to troubleshoot and perform Root Cause Analysis on application issues
• Proven ability to think critically, analyze data, make tough decisions, and solve complex problems
• Can effectively cope with change and ambiguity to find ways to advance work and projects
• Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding; ability to communicate with all levels of the organization
• Exceptionally organized, adept at time management and prioritization
• Ability to manage multiple concurrent projects and drive projects to completion with minimal guidance
• Precise attention to detail
• Ability to travel up to 5%
Benefits:
• Qualifacts is an equal opportunity employer
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
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