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Welcome to United Airlines – Where Innovation Takes Flight
United Airlines stands at the forefront of the aviation industry, connecting millions of passengers across the globe every day. Our mission, “Connecting People, Uniting the World,” goes far beyond transporting travelers; it reflects our dedication to fostering inclusive communities, creating meaningful career pathways, and pioneering cutting‑edge digital experiences that redefine air travel.
We are on an exciting growth trajectory, expanding our workforce to support new routes, modernized fleets, and an ever‑evolving digital ecosystem. As part of this journey, we are seeking a highly motivated Senior IT Business Analyst to join our remote team. This role offers a unique blend of strategic analysis, technology leadership, and collaborative problem‑solving—all from the comfort of your own home office.
Why United Airlines? Your Career, Your Future
Choosing United means aligning yourself with an airline that values diversity, inclusion, and continuous learning. Our Digital Technology Group spans continents, bringing together talent from multiple disciplines to build solutions that power the future of travel. As a remote employee, you will enjoy:
- Competitive hourly compensation ranging from $32 to $50 based on experience.
- A comprehensive benefits package that includes health, dental, vision, 401(k) with company match, generous parental leave, and a travel perk allowing you to fly United routes at reduced rates.
- Access to Employee Resource Groups (ERGs) that champion inclusivity, professional development, and community outreach.
- Investments in learning through tuition reimbursement, certification support, and internal mentorship programs.
- A flexible remote work environment backed by state‑of‑the‑art collaboration tools, ensuring you stay connected with colleagues worldwide.
Role Overview – Senior IT Business Analyst (Remote)
As a Senior IT Business Analyst, you will serve as a critical bridge between business stakeholders and technology teams. You will translate complex business requirements into actionable technical solutions, guide strategic initiatives, and ensure that United’s digital platforms deliver seamless, data‑driven experiences for both internal users and passengers.
Key Responsibilities
- Client Engagement & Consultation – Lead sessions with internal and external partners to capture business needs, clarify objectives, and build strong, collaborative relationships.
- Domain Expertise – Leverage deep knowledge of United’s operational domains (e.g., reservation systems, revenue management, crew scheduling, and customer experience) to inform solution design.
- Requirement Analysis – Conduct comprehensive analysis of business processes, identify gaps, and document detailed functional specifications aligned with United’s Architecture Design Framework (UAL IDF) standards.
- Strategic Planning – Assist in shaping enterprise strategy by evaluating technology trends, proposing roadmap enhancements, and facilitating alignment with corporate objectives.
- Project Leadership – Oversee medium‑complexity initiatives, providing direction, resources, and technical guidance to junior analysts and cross‑functional teams.
- Solution Design & Architecture – Collaborate with solution architects to design scalable, secure, and compliant technology solutions that meet identified business requirements.
- Stakeholder Communication – Organize and facilitate workshops, status meetings, and executive briefings to ensure transparency, mitigate risks, and maintain momentum.
- Compliance & Governance – Ensure all solutions adhere to regulatory standards, data privacy policies, and internal governance frameworks.
- Continuous Improvement – Drive process improvements, adopt agile best practices, and champion innovative tools that increase efficiency and reduce time‑to‑market.
Essential Qualifications – What You Must Bring
- Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Experience: Minimum of five (5) years of experience in IT business analysis, consulting, or enterprise solutions within a large‑scale organization, preferably in the airline, travel, or transportation sectors.
- Legal Authorization: Ability to work legally in the United States without employer sponsorship.
- Analytical Acumen: Proven track record of translating complex business problems into clear, actionable technical specifications.
- Communication Skills: Exceptional written and verbal communication, with the ability to influence senior leadership and facilitate cross‑functional collaboration.
- Project Management: Demonstrated capability to manage multiple projects simultaneously, balancing scope, timeline, and resources effectively.
- Attendance & Reliability: Consistent punctuality and reliability are essential to maintaining seamless remote operations.
Preferred Qualifications – What Sets You Apart
- Master’s degree or advanced certifications (e.g., CBAP, PMP, ScrumMaster).
- Experience with airline reservation systems (e.g., Sabre, Amadeus) or aviation‑specific ERP platforms.
- Familiarity with cloud technologies (AWS, Azure, Google Cloud) and modern data analytics tools.
- Hands‑on experience with agile methodologies, particularly SAFe or Scrum.
- Knowledge of regulatory frameworks such as GDPR, CCPA, and aviation safety standards.
Core Skills & Competencies for Success
- Strategic Thinking – Ability to view challenges through a long‑term lens, aligning technology initiatives with United’s global vision.
- Problem‑Solving – Proactive identification of obstacles and development of innovative solutions.
- Collaboration – Strong team orientation, fostering an inclusive environment where diverse perspectives thrive.
- Technical Literacy – Comfort with data modeling, API integration, and system architecture concepts.
- Adaptability – Flexibility to thrive in a fast‑changing, high‑growth environment and to support remote teamwork across time zones.
- Customer‑Centric Mindset – Deep empathy for both internal users and passengers, ensuring solutions enhance the overall travel experience.
Career Growth & Learning Opportunities
United Airlines invests in your professional development as a strategic priority. As a Senior IT Business Analyst, you will have pathways to advance into senior leadership roles such as:
- Lead Business Architecture Manager
- Director of Digital Innovation
- Enterprise Solutions Architect
- Product Owner for high‑visibility technology platforms
Additionally, our learning ecosystem offers:
- Access to LinkedIn Learning, Coursera, and internal knowledge portals.
- Sponsored certifications (e.g., TOGAF, AWS Certified Solutions Architect).
- Mentorship programs pairing emerging talent with seasoned executives.
- Quarterly innovation challenges to showcase ideas and win recognition.
Compensation, Perks & Benefits – What You’ll Receive
- Hourly Rate: $32‑$50 per hour, commensurate with experience and expertise.
- Health & Wellness: Medical, dental, and vision coverage with a range of plans to suit diverse needs.
- Retirement Savings: 401(k) with company match and optional financial planning resources.
- Travel Benefits: Discounted or free standby travel on United flights for you and eligible dependents.
- Paid Time Off: Generous vacation, sick leave, and holidays, plus additional parental leave and adoption assistance.
- Work‑Life Balance: Flexible scheduling, remote work allowances, and wellness programs (e.g., virtual fitness classes, mental‑health resources).
- Recognition Programs: Employee awards, service anniversaries, and peer‑to‑peer recognition platforms.
Our Remote Work Culture – Connected, Collaborative, & Inclusive
While our teams are geographically dispersed, United fosters a strong sense of community through:
- Regular virtual town halls with senior leadership to discuss company updates and strategy.
- Cross‑functional digital “coffee chats” and informal networking events.
- Collaborative platforms (Microsoft Teams, Slack, Confluence) that keep communication fluid and transparent.
- Annual in‑person gatherings (post‑pandemic) to strengthen bonds and celebrate milestones.
Our commitment to inclusion means that every voice matters. United’s Employee Resource Groups (ERGs) empower individuals to share experiences, influence policies, and drive cultural change. As a remote member of the team, you will have access to the same ERG resources, mentorship circles, and leadership development programs as on‑site colleagues.
How to Apply – Take the Next Step in Your Career
Ready to bring your expertise to an airline that’s reshaping the future of travel? Apply today and become a catalyst for innovation at United Airlines. Click the link below to submit your application, attach your résumé, and share a cover letter that highlights how your background aligns with the responsibilities and qualifications outlined above.
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Join United Airlines – Where Your Talent Takes Flight
We celebrate diverse perspectives and encourage all qualified candidates to apply, even if you don’t meet every listed criterion. United Airlines is an equal‑opportunity employer and we are committed to creating a workplace where every employee feels valued, respected, and empowered to achieve their full potential.
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