Job Description:
• Provide product support for technical and analytical questions via phone, e-mail, and VoIP channels.
• Manage delivery and upgrade of software to existing clients.
• Actively work with pre-sales and professional services teams to support our global go-to-market strategy and serve as a subject matter expert both internally and across our growing client base.
• Act as a critical liaison between developers and clients as a business analyst to analyze product gaps, expand program functionality, and assist in prioritizing business requirements.
• Serve as a key point of contact for customer success, liaising as a primary point of contact and subject matter expert across client organizations, both through virtual and in-person touchpoints.
Requirements:
• MS in a quantitative discipline such as finance, physical sciences, or economics
• 4+ years of experience using trading and risk management software platforms in front office, risk management, or financial technology at a firm with activity in the mortgage or mortgage servicing space
• 2+ years of experience in a front office, risk, or technology role at a firm directly using PolyPaths
• 2+ years of experience in a balance sheet accounting role at a bank or similar firm with active use of industry standard financial accounting software
• Analytical experience using a data-driven approach to solve problems and create customer insight
• Strong communication and presentation skills, with the ability to convey complex insights to both technical and non-technical audiences
• Experience working with cross-functional or interdisciplinary teams.
• Experience navigating complex cross-functional landscapes in an ambiguous and rapidly changing environment.
• Strong computer skills including experience with Windows and experience with Microsoft Office suite applications including automation through Microsoft Excel.
• An eagerness to learn with a strong independent drive for researching and synthesizing complex concepts.
Benefits:
• Note - the successful candidate will work Eastern Time Zone hours.
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