Join the Team that's Saving Lives and Making a Difference
At LiveOnNY, we're dedicated to saving lives, providing comfort, and strengthening legacies through organ, eye, and tissue donation for the 13 million New Yorkers we serve. As a leader in the field, we're committed to excellence, compassion, and innovation. We're seeking a highly skilled and compassionate Senior Donor Coordinator to join our team on a night shift, working remotely from the New York Metro Area.
About the Role
As a Senior Donor Coordinator, you will play a critical role in our Donor Center, working closely with families, hospital personnel, and other stakeholders to facilitate the organ and tissue donation process. You will be responsible for screening, triaging, and referring incoming donor-related telephone calls, as well as providing prompt and efficient processing of incoming and outgoing calls. Your expertise and empathy will help families navigate the donation process during a difficult time, and your clinical skills will ensure that medical suitability is evaluated and donation potential is optimized.
Key Responsibilities:
- Screening and Triage: Effectively screen and triage incoming donor-related telephone calls, collecting hospital and patient information, evaluating suitability, and documenting extensive medical/social history.
- Clinical Referral: Immediately direct organ referral calls to the appropriate Clinical Referral Coordinator, ensuring timely and effective communication.
- Family Interaction: Interact with death and grieving families in a caring and professional manner, offering the opportunity to donate in accordance with LiveOnNY's protocols, and maintaining authorization and approach levels consistent with departmental goals.
- Coordination and Follow-up: Coordinate all aspects required for donation to occur, including coordinating the recovery process with other participating agencies, placing status follow-up calls to hospital staff on pending tissue referrals, and notifying the Tissue Recovery Team Leader and appropriate staff regarding tissue authorization and donation.
- Documentation and Quality Assurance: Complete a huddle with Shift Leader/AOD on dashboard activities, make an initial quality assurance check of completed documentation, and assist Donor Coordinators with chart completion.
- Training and Development: Assist in precepting and offering guidance to new Donor Center staff, attend and participate in required departmental meetings, trainings, and process improvement initiatives, and complete special projects and data requests as needed.
Requirements and Qualifications
Essential Qualifications:
- Bachelor's Degree: Bachelor's degree in a health-related field or Associate's degree required.
- Work Experience: 1-3 years of related work experience with families and patients in grief/crisis situations required.
- Medical Terminology: Strong knowledge of medical terminology and the ability to make sound clinical assessments in crucial situations.
- Residency: Must reside in the New York Metro Area.
Preferred Qualifications:
- Clinical Experience: Experience working in a clinical setting, preferably in organ and tissue donation.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with families, hospital personnel, and other stakeholders.
- EMR Access: Familiarity with electronic medical records (EMRs) and ability to access and evaluate medical information remotely.
What We Offer
Compensation and Benefits:
- Competitive Salary: A competitive salary range of $59,797 - $74,746.
- Comprehensive Benefits: A comprehensive benefits package, including:
- 403(b) deferred annuity
- Medical, vision, dental, and life insurance
- Tuition reimbursement
- Paid time off
- Pet insurance
- Life insurance
- Cellular plan discounts
- Auto insurance discounts
Career Growth and Development:
- Training and Support: Ongoing training and support to ensure success in the role.
- Career Advancement: Opportunities for career advancement and professional growth within the organization.
- Collaborative Culture: A collaborative and dynamic work environment that encourages innovation, teamwork, and continuous process improvement.
Why Join LiveOnNY?
At LiveOnNY, we're dedicated to making a difference in the lives of others. As a Senior Donor Coordinator, you'll have the opportunity to work with a talented team of professionals who share your passion for organ and tissue donation. You'll be part of a dynamic and supportive work environment that values compassion, empathy, and excellence.
How to Apply
If you're a motivated and compassionate professional looking to make a difference, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team in saving lives and making a difference in the lives of others.
Apply Now