Introduction to arenaflex and the Role
arenaflex is a leading global brand that is committed to innovation, customer satisfaction, and growth. As part of the arenaflex Foodservice & On-Premise (FSOP) Organization, the Senior Director II, Customer Strategic Insights plays a pivotal role in driving business growth, elevating industry leadership, and fostering a culture of innovation and excellence. This role is responsible for leading a high-performing team that provides agile thought leadership, strategic utilization of leading-edge analytics resources, and forward-looking insights acumen that drives revenue and volume growth, enabling success for the future.
Position Responsibilities
The Senior Director II, Customer Strategic Insights will lead a team of seasoned professionals to define and steward industry, customer/consumer, and competitive insights that accelerate revenue and volume growth. This role will actively touch current and future customer relationships for arenaflex, grounded in consumer insights, by providing thought leadership, strategic storytelling, and unlocking new opportunities through insights innovations, best practices, and partnerships. Key responsibilities include:
- Setting strategy, prioritizing resources, and deploying talent to ensure the development of best-in-class and groundbreaking insights that shape business direction.
- Providing people leadership that drives engagement and ensures the success of the team, including vision, coaching, development, and definition on how work is deployed with key stakeholders.
- Partnering across FSOP Sales, Marketing, Business Planning, Industry, and Customer Value & Growth (CVG) leadership teams to define top opportunities to address through a robust analytics and testing agenda.
- Continuously navigating and surveying the competitive environment to ensure keen awareness of marketplace opportunities and risks, leveraging external marketplace intelligence to inform business planning, enhance customer conversations, and set proactive direction to capture opportunities.
- Collaborating across the arenaflex global network to ensure optimal use of resources, knowledge sharing, extraction of applicable learning, and expansion of the insights capabilities of the FSOP organization.
- Setting strategic guidance on critical insights and storytelling required to win business renewals and customers that drive growth for the arenaflex system.
- Identifying and deploying the latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development.
Key Focus Areas
The Senior Director II, Customer Strategic Insights will focus on the following key areas:
- Strategic Thinking and Strategy Development: Defining and setting the agenda for critical insights and marketplace intelligence needs of the organization, partnering in the development of the annual business plan, and driving FSOP strategy and opportunities.
- Relationship Management: Acting as a network partner to ensure connectivity with other insights organizations, leading the way for knowledge sharing and application of growth-driving intelligence for FSOP customer partners, and building strong team-oriented relationships with other key internal business units and/or global partners.
- People Leadership & Development: Recruiting and retaining a high-performance team, serving as an advocate for future career opportunities and personal growth/development, and setting the agenda for training and capability building of the organization to enable deeper thought leadership in customer relationships.
Essential and Preferred Qualifications
The ideal candidate will have:
- A minimum of a Bachelor's Degree, with a preferred MBA or other graduate degree.
- 10+ years of experience in the CPG industry, with senior-level experience within the consumer goods/beverages industry.
- An innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes.
- People leadership/management experience, specifically experience leading leaders of others.
- Customer experience in the Foodservice or CPG industry or adjacent businesses (i.e., digital, supplier, bottler, etc.).
- Demonstrated success in leading geographically dispersed teams and experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.).
Skills and Attributes Desired
The successful candidate will possess:
- A strategic thinker with a holistic understanding of the consumer/customer landscape and clear application of pulling specific levers to build best-in-class thinking.
- Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions.
- Business planning experience and a general management mindset/holistic view of the business.
- Risk-taking and unafraid to disrupt the status quo, think differently, and drive new ways of working.
- Capabilities with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources.
- Drives organizational performance, efficiency, and effectiveness.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Senior Director II, Customer Strategic Insights, you will have access to:
- Opportunities for career advancement and professional growth.
- Comprehensive training and development programs to enhance your skills and knowledge.
- A collaborative and dynamic work environment that fosters innovation and creativity.
- A global network of professionals who share knowledge, expertise, and best practices.
Work Environment and Company Culture
arenaflex is a company that values diversity, inclusion, and equality. We are committed to creating a work environment that is inclusive, respectful, and empowering for all employees. Our company culture is built on the principles of:
- Integrity and transparency.
- Collaboration and teamwork.
- Innovation and creativity.
- Accountability and responsibility.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A base salary range of $224,100 - $257,600, depending on geography, job-related knowledge, skills, and experience.
- A full range of medical, financial, and/or other benefits, dependent on the position.
- An annual incentive reference value percentage of 50, indicating performance at target.
Conclusion
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Senior Director II, Customer Strategic Insights position at arenaflex. This is an opportunity to join a leading global brand and contribute to the growth and success of our Foodservice and On-Premise business. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an ideal role for someone who is passionate about innovation, customer satisfaction, and business growth.
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