Join the American Express Team: A Global Leader in Customer Experience
American Express is a renowned global services company that provides a wide range of financial and travel-related services to individuals and businesses. With a rich history spanning over a century, we have established ourselves as a leader in the industry, known for our exceptional customer experience and innovative solutions. Our company culture is built on the principles of integrity, respect, and teamwork, and we strive to create an inclusive work environment where every colleague feels valued and empowered to contribute.
About the Role: Senior Data Architect - Voice of the Customer Strategy
We are seeking a highly skilled Senior Data Architect to join our team in Cabo Verde, working remotely on a live chat platform. As a Senior Data Architect, you will play a critical role in transforming and innovating our Voice of the Customer (VoC) strategy, working closely with cross-functional teams to design and implement a cutting-edge VoC platform. This is a unique opportunity to leverage your technical expertise and business acumen to drive business growth and customer satisfaction.
Key Responsibilities:
- Collaborate with product and process owners, subject matter specialists, and the agile technology team to design and implement the VoC strategy, sourced from Cornerstone and integrated with the survey and dashboard platform hosted through Qualtrics.
- Work closely with utility teams to define, frame, and capture business needs, and develop a robust data model architecture to support efficient data processing and standardized metric definitions.
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing.
- Provide guidance to enhance competencies to drive efficiency in computing programs using the big data ecosystem.
- Power customer story evaluation and elaboration, design and development of software programs, and explore and build automation tools.
- Proactively identify and automate manual tasks to improve quality and efficiency.
- Operate closely with partners from GSN and AET to prioritize, define, enhance, and test the data for various use cases as part of the VoC end-to-end strategy.
Essential Qualifications:
- A minimum of 3 years of hands-on experience in development using Hive/Hadoop, PySpark, Python, shell scripting languages, and development launch management and troubleshooting understanding for data-driven projects.
- Strong experience with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups.
- Excellent collaboration and communication skills, with the ability to work effectively with stakeholders, including dating managers, product owners, and subject matter specialists.
- Strong analytical and problem-solving skills, with the ability to drive business growth and customer satisfaction through data-driven insights.
Preferred Qualifications:
- Experience working with Qualtrics and Cornerstone platforms.
- Strong knowledge of big data technologies, including Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
- Experience with data modeling and data architecture.
- Certifications in data architecture or related fields.
Career Growth Opportunities and Learning Benefits
At American Express, we prioritize the growth and development of our colleagues. We offer a range of career development programs, including:
- Competitive base salaries and bonus incentives.
- Support for economic well-being and retirement.
- Flexible working models with hybrid, onsite, or virtual arrangements depending on the position and business needs.
- Generous paid parental leave policies (depending on your location).
- Free access to international on-site wellness facilities staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and education opportunities.
Work Environment and Company Culture
At American Express, we strive to create an inclusive work environment where every colleague feels valued and empowered to contribute. Our company culture is built on the principles of:
- Integrity: We act with integrity in everything we do.
- Respect: We treat each other with respect and dignity.
- Teamwork: We work together as a team to achieve our goals.
Compensation and Benefits
We offer a competitive compensation package, including:
- $35/hour remuneration.
- Opportunities for career growth and professional development.
- Comprehensive benefits package, including health, wellness, and financial support.
Conclusion
If you are a motivated and talented Senior Data Architect looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity with American Express. As a Senior Data Architect, you will play a critical role in transforming and innovating our Voice of the Customer strategy, working closely with cross-functional teams to drive business growth and customer satisfaction. We look forward to hearing from you!
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