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About arenaxflex
arenaflex is a fast‑growing leader in the Accounts Receivable Efficiency space, delivering an AI‑enhanced Invoice‑to‑Cash suite that transforms the way midsize and enterprise businesses manage invoicing, B2B payments, and cash application. Our platform integrates natively with the most popular ERP systems and offers a self‑serve payment portal that empowers customers to pay, collaborate, and resolve issues faster than ever before. With a customer base of over 10,000 organizations and more than 5 million companies transacting on our platform, we process upwards of 110 million transactions and facilitate an annual payment volume exceeding $170 billion. Headquartered in the United States with offices in Atlanta and Miami, arenaxflex’s employee community spans both the U.S. and Canada, united by a single purpose: to obsess over our customers and help them achieve more with less.
Why Join arenaflex?
At arenaxflex, we believe that data is the backbone of every strategic decision. Our Analytics team is the catalyst that turns raw data into actionable insights, driving growth, efficiency, and exceptional customer experiences. As a Senior Customer Data Analyst, you will sit at the intersection of data science, customer success, and product strategy, influencing how our customers interact with our platform and how we continuously improve those interactions.
Core Values that Define Our Culture
- ⭐️ Customer Obsession: Every analysis we produce is rooted in a deep understanding of our customers’ needs.
- ⭐️ Collaboration: We help each other succeed, sharing knowledge across functions.
- ⭐️ Diversity & Inclusion: Diverse perspectives make us stronger and more innovative.
- ⭐️ Continuous Improvement: We constantly look for better ways to solve problems.
- ⭐️ Results‑Driven: We get things done, delivering measurable impact.
- ⭐️ Ownership: We take responsibility for our work, our decisions, and the outcomes.
Key Responsibilities
Reporting directly to the VP of Analytics, you will lead the analytical effort that empowers our Customer Success, Customer Care, and Professional Services teams. Your day‑to‑day responsibilities include:
- Customer Lifecycle Mastery: Deep dive into arenaxflex’s customer journey—from onboarding to renewal—understanding target segments, usage patterns, and support interactions.
- Insight Generation & Performance Analysis: Turn large‑scale data sets into clear recommendations. Analyze success behaviors, support tickets, CSAT scores, churn metrics, and propensity models to identify trends and growth opportunities.
- Data‑Driven Experimentation: Design, implement, and evaluate A/B tests and controlled experiments that assess the impact of new initiatives on customer satisfaction and retention.
- Dashboard & Reporting Architecture: Build and maintain intuitive, real‑time dashboards using Tableau, Power BI, or similar tools. Track critical KPIs such as churn rate, customer lifetime value (CLV), average resolution time, and net promoter score (NPS).
- Support Channel Optimization: Analyze performance across phone, email, chat, and self‑service portals. Provide staffing models, workflow recommendations, and automation opportunities to improve response times and reduce cost‑to‑serve.
- Data Quality Stewardship: Partner with cross‑functional teams to define data capture standards, ensure data integrity, and implement robust data governance practices.
- Customer Journey Mapping: Visualize multi‑touchpoint journeys, pinpoint friction points, and propose personalized outreach strategies that increase engagement and upsell potential.
- Strategic Leadership Collaboration: Work hand‑in‑hand with senior leaders to craft a unified vision for the customer experience, prioritize initiatives, and develop measurement frameworks that demonstrate ROI.
- Thought Leadership & Mentorship: Share best practices, mentor junior analysts, and contribute to the continuous learning culture within the Analytics organization.
Essential Qualifications
- A bachelor’s or master’s degree in a quantitative discipline (e.g., Statistics, Mathematics, Computer Science, Economics, Engineering).
- Minimum of 5 years professional experience using data to influence business decisions, preferably in a customer analytics, support operations, or SaaS environment.
- Proven track record of partnering with Customer Success, Support, or Professional Services teams and translating complex datasets into clear, actionable insights.
- Strong foundation in statistical methods, predictive modeling, and forecasting techniques, with hands‑on experience building churn or success propensity models.
- Advanced SQL proficiency; ability to write complex queries, manipulate large data sets, and optimize performance.
- Experience with analytical programming languages such as Python or R.
- Professional‑grade expertise with BI visualization tools (e.g., Tableau, Power BI, Looker).
- Exposure to CRM platforms (Salesforce, HubSpot) and customer support systems (Zendesk, ServiceNow) is a strong plus.
- Excellent communication skills—both written and verbal—and the ability to present technical concepts to non‑technical stakeholders with confidence.
- A “builder” mindset, thriving in fast‑paced, high‑impact environments and demonstrating ownership of projects from conception to delivery.
Preferred Experience & Skills
- Experience in a high‑growth SaaS or FinTech organization, especially one focused on financial transaction processing.
- Knowledge of A/B testing frameworks, experimentation design, and statistical significance evaluation.
- Familiarity with cloud data warehousing solutions (e.g., Snowflake, Redshift, BigQuery).
- Understanding of product analytics tools (e.g., Mixpanel, Amplitude) and event‑level data analysis.
- Demonstrated ability to lead cross‑functional initiatives, influence senior leadership, and drive consensus.
- Passion for continuous learning—certifications in data science, advanced analytics, or industry‑specific methodologies are welcomed.
Skills & Competencies for Success
- Analytical Rigor: Ability to dissect complex problems, apply statistical reasoning, and surface insights that matter.
- Business Acumen: Deep understanding of how customer behavior impacts revenue, cost‑to‑serve, and long‑term growth.
- Strategic Storytelling: Craft compelling narratives that align data findings with strategic objectives.
- Collaboration & Influence: Build trust across functions, navigate differing priorities, and champion data‑first decision making.
- Technical Agility: Quickly adopt new tools, languages, and platforms as business needs evolve.
- Empathy & Customer Focus: Keep the customer experience at the forefront of every analysis and recommendation.
Career Growth & Learning Opportunities
arenaxflex invests heavily in the professional development of its people. As a Senior Customer Data Analyst, you will have access to:
- Mentorship from senior leaders in Analytics, Product, and Customer Success.
- Sponsored enrollment in industry‑recognized courses and certifications (e.g., Certified Analytics Professional, Google Cloud Data Engineer).
- Opportunities to present findings at internal “Data Innovation Days” and external conferences.
- A clear pathway to senior leadership roles such as Analytics Manager, Director of Customer Insights, or even VP of Analytics.
- Cross‑functional project rotations that broaden exposure to product development, go‑to‑market strategies, and operational excellence initiatives.
Work Environment & Culture at arenaflex
We are a #LI-Remote first organization, offering flexibility to work from anywhere in North America. Our collaborative culture is built around:
- Virtual “coffee chats” and team‑building activities that foster genuine connections across time zones.
- Monthly “All‑Hands” gatherings where leadership shares company metrics, milestones, and future roadmaps.
- Inclusive communication practices, ensuring every voice is heard and respected.
- Transparent goal‑setting, with quarterly OKR reviews that align individual impact with business outcomes.
Compensation, Perks & Benefits
arenaxflex offers a competitive total rewards package designed to attract and retain top talent:
- Market‑aligned base salary with performance‑based bonuses tied to individual and company objectives.
- Equity participation – become an owner in a rapidly scaling fintech leader.
- Comprehensive health, dental, and vision coverage for you and your dependents.
- Generous paid time off, including holidays, personal days, and parental leave.
- Professional development stipend and reimbursement for relevant certifications.
- Wellness program featuring virtual gym memberships, mental‑health resources, and ergonomic home‑office allowances.
- Employee assistance program, inclusive of accommodations for the recruitment and interview process.
Commitment to Diversity, Equity & Inclusion
arenaxflex is an equal‑opportunity employer. We evaluate candidates on their potential and merit, not on gender, ethnicity, sexual orientation, disability, or veteran status. Research shows that many qualified candidates may self‑exclude when they don’t meet “all” criteria. We encourage anyone who believes they can contribute to our mission to apply, even if you don’t check every box. We’ll work with you to determine a mutually great fit.
How to Apply
If you are ready to transform data into strategic advantage, drive extraordinary customer experiences, and grow with a market‑changing fintech, we want to hear from you. Click the link below to submit your application, and be prepared to discuss how your analytical expertise can power arenaxflex’s next wave of customer‑centric innovation.
Apply to this role
Take the Next Step
Join arenaxflex today and become a trusted advisor to our customers, a champion of data‑driven decision making, and a pivotal part of a community that celebrates curiosity, collaboration, and continuous improvement. Your insights will shape the future of how businesses handle payments, invoicing, and cash flow—helping them achieve more with less.
Apply now and let’s build the future of financial operations together.
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