About the position
Responsibilities
Maintain Quality Assurance scorecard
Align with Training on curriculum, process and procedure, updates and enhancements
Document quality issues and performance measures
Monitor and evaluate the quality of inbound and/or outbound Telesales calls
Provide coaching and feedback to Telesales Agents
Requirements
Comfortable working in a telephonic intensive environment
Proficient in Microsoft Outlook, Word and Excel
Ability to multi-task and navigate through various software platforms
Demonstrate strong verbal communication skills
Passionate about contributing to an organization focused on continuously improving consumer experiences
Nice-to-haves
Bachelor's Degree
Telephonic Sales and/or call quality auditing experience
Understanding of value-based primary care and/or Medicare Advantage
Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Volunteer time off
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Apply Now
Apply Now