Join blithequark, a Leader in Healthcare Technology and Services
At blithequark, we're not just about providing innovative technology and services to the healthcare industry; we're about transforming the way healthcare is administered in the United States. As a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities, we are committed to solving critical healthcare payer challenges that negatively impact member and provider experiences.
Our company culture is built on a people-first approach, where we care about others, act with integrity, communicate with transparency, and don't take ourselves too seriously. We're a team that collaborates, innovates, and strives to create a vibrant and human-centric environment that inspires engagement and ignites a sense of purpose.
Purpose and Scope of the Seasonal Customer Service Representative Role
As a Seasonal Part-Time Customer Service Representative at blithequark, you will play a critical role in receiving, investigating, and responding to member inquiries, resolving member problems and/or complaints in a timely and accurate manner. This is a fantastic opportunity to be part of a dynamic team and contribute to delivering exceptional customer service.
Job Specifics
- Schedule: 20 hours per week, with two 8-hour shifts on Saturdays and Sundays (8:00 AM to 4:30 PM EST and 1:30 PM to 10:00 PM EST) and an additional 4-hour shift during peak business hours.
- Duration: October 2024 through January 2025.
- Time Off: No long-term planned time off during the assignment.
This role requires availability on weekends and adherence to the specified schedule and training period. As a Seasonal Customer Service Representative, you will be an integral part of the blithequark team, working in a 100% remote environment.
Principal Responsibilities and Duties
- Answers and tracks telephone calls within established department standards.
- Tracks all existing member calls within the database, ensuring documentation is concise and factual.
- Responsible for understanding all lines of business benefits, medical management processes, demographic change processes, and processes for changing Primary Care Physicians (PCP).
- Answers "entry-level" claims inquiries and takes "Over the Counter" (OTC) orders for products and diabetic supplies.
- Understands and processes "entry-level" enrollment and disenrollment procedures.
- Enters prospective members into our software database and maintains current source documents and reference documents.
- Interacts professionally with other employees, customers, and suppliers.
- Works effectively as a team contributor and independently, communicating and coordinating work efforts with other employees and organizations.
- Redirects calls to the appropriate department as required.
Customer Service Expectations
- Drives the blithequark culture through values and customer service standards.
- Accountable for outstanding customer service to all external and internal contacts.
- Develops and maintains positive relationships through effective and timely communication.
- Takes initiative and action to respond, resolve, and follow up on customer service issues in a timely manner.
Education, Experience, and Required Skills
To be successful in this role, you will need:
- The ability to read and interpret documents and calculate figures and amounts.
- Strong typing skills (40-60 WPM).
- Excellent customer service skills, with the ability to manage customer questions/issues while maintaining a high level of professionalism.
- A self-driven attitude with a positive outlook, confidence, tact, patience, and diplomacy when dealing with customers.
- The ability to follow directions, complete tasks accurately, and accept supervisory input and constructive criticism.
- Proficient in MS Office, with basic computer and keyboarding skills.
- Excellent oral and written communication skills, including good grammar, voice, and diction.
- A high school diploma or general education degree (GED) required, with a minimum of six months to one year of related experience.
What We Offer
At blithequark, we're committed to providing a supportive and inclusive environment that fosters growth and development. As a Seasonal Customer Service Representative, you will have the opportunity to:
- Gain valuable experience in customer service and healthcare administration.
- Develop new skills and expand your knowledge in a dynamic and innovative industry.
- Be part of a talented and dedicated team that is passionate about making a difference.
- Enjoy a flexible work arrangement with a 100% remote work environment.
- Be eligible for priority consideration to return for future seasonal hiring periods, with access to opportunities for regular full-time roles when they become available.
Compensation and Benefits
While specific details about compensation and benefits are not provided, blithequark is committed to offering a competitive package that reflects the value and contributions of its team members.
Join Our Team
If you're looking for a challenging and rewarding opportunity to make a difference in the healthcare industry, we encourage you to apply for the Seasonal Part-Time Customer Service Representative role at blithequark. With our people-first approach and commitment to innovation, we're confident that you'll find a fulfilling and engaging work environment.
Don't miss this opportunity to be part of a dynamic team and contribute to delivering exceptional customer service. Apply now to join blithequark and start your journey towards a rewarding career in healthcare technology and services.
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