Job Description:
• Ensure appointments are confirmed at least 24 hours in advance to maximize staff utilization.
• Proactively backfill open time slots by contacting members on the waitlist or moving forward future appointments.
• Promptly reschedule members impacted by staff call-outs or other scheduling conflicts to minimize revenue loss.
• Audit appointments to ensure accuracy; correct errors to prevent billing or service issues.
• Maintain clear and detailed notes in the CRM, accurately documenting all member outreach, follow-ups, and schedule changes.
• Monitor and address text message interactions, including appointment confirmations, cancellations, and reschedules.
• Support internal communication via Slack, answering scheduling questions from call agents.
• Set up all members who enroll in Belle’s Chronic Care Management (CCM) program: assign staff, send welcome texts, and schedule follow-up appointments.
• Support inbound and outbound call center activities, as needed.
Requirements:
• 2+ years of experience in dispatch, scheduling, or operations.
• Proficiency with dispatch software or comparable scheduling software.
• Excellent organizational skills and ability to manage multiple moving parts in a fast-paced environment.
• Strong communication and problem-solving abilities.
• Detail-oriented mindset with commitment to accuracy and follow-through.
• Experience in mobile healthcare, home health, or telehealth operations is a plus.
Benefits:
• Flexible, remote work arrangement
• Competitive compensation
• Health, dental and vision benefits
• 401k
• A great support structure: we are here for you
• All the resources and tools that you need to succeed
• Ability to reshape an industry and protect lives
Apply Now
Apply Now