Job Description:
• Provide guidance to customers, business partners, and company associates to teach, validate, and ensure accuracy of equipment, parts, and processes.
• Research and resolve customer and partner issues to expedite service, installations, or orders using internal systems and external resources.
• Communicate project and work status to all relevant stakeholders to keep them informed and engaged.
• Capture and address customer inquiries and feedback using advanced database tools and established best practices to enhance service performance and provide actionable insights for internal and external reporting.
• Select and analyze data, creating queries to enhance supplier, client, and customer reporting capabilities.
• Manage and monitor installation scheduling, equipment replacements, and asset removals through Project Coordinators using Coca-Cola systems, supplier networks, and agent contacts to meet customer expectations.
• Act as the liaison between field teams and The Coca-Cola Company to determine optimal resource allocation and ensure customer satisfaction during conversion processes.
• Prepare Q&A documents, talking points, and position statements to ensure consistent, accurate communication using company-approved language.
Requirements:
• Bachelor’s Degree preferred or equivalent work experience
• 2–3 years of experience in project management or related field
• Strong influencing, leadership, collaboration, and communication skills
• Ability to present effectively and manage processes and projects
• Problem-solving, decision-making, and critical thinking abilities
• Accuracy and attention to detail with strong organizational and time management skills
• Experience with technical software applications (e.g., SAP, Salesforce/Thirsty, FET, JDE, Quick Base, Excel, SharePoint)
• Knowledge of service fulfillment, customer care systems, and business activity processes.
Benefits:
• Large & Connected Network: Work with cross-functional teams across the country and globe, building connections that accelerate learning and innovation.
• Innovative Technology: Leverage state-of-the-art tools and systems within one of the world’s most recognized brands to deliver exceptional customer experience.
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