Job Description:
• Coordinate with telehealth providers for patient services
• Communicate with onsite nursing teams
• Oversee provider queue in Never Alone
• Support technical issues for telehealth team
• Monitor EMR for lab requests and imaging results
• Maintain documentation of encounters
• Record information into CRM system
• Connect patients needing acute care
• Answer and triage calls from various cases
• Provide health education
Requirements:
• Must have valid RN license
• Must be willing to be licensed in the 6 states served (Indiana, Ohio, Pennsylvania, Maryland, Virginia and West Virginia)
• Strong clinical assessment and medical triage skills
• Excellent customer service skills
• Strong critical thinking and problem-solving abilities
• Compassionate and empathetic approach to patient care
• Good technology aptitude
• Accurate and efficient in typing
• Flexibility to work various shifts, including evenings, weekends, and holidays.
Benefits:
• Works every Thursday and Friday, 12 am - 8 am
• Support the Telehealth provider team
• Excellent customer experience to foster high customer satisfaction/retention
• Follow all state and federal regulations, guidelines, and laws
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Apply Now