Experienced Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation
**Rewritten Job Description:**
Join blithequark's Data-Driven Team and Shape the Future of Customer Experience
At blithequark, we're committed to delivering exceptional customer experiences that drive business growth and innovation. As a leading global organization, we're constantly seeking talented individuals who share our passion for data-driven decision-making and customer-centricity. We're excited to announce an exciting opportunity for an Experienced Senior Statistics Architect to join our team and lead the transformation and innovation of our Voice of the Customer (VOC) method.
About blithequark
With over 5 million surveys received from clients each year across the consumer, business, and service provider sectors, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This technique involves designing and programming customer satisfaction surveys, which include 40 studies translated into over 10 languages and deployed in more than 20 countries. As a Senior Statistics Architect, you'll play a critical role in shaping the future of our VOC method and driving business success.
Key Responsibilities
As a Senior Statistics Architect, you'll be responsible for:
- Collaborating closely with utility teams to outline, build, and capture business needs.
- Developing knowledge of Voice of the Customer methods and leveraging them to outline and transform data within the Cornerstone Large Data Platform.
- Designing and building robust data model architecture to support efficient data processing and standardized metric definitions.
- Providing big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring high-quality and accuracy through intensive testing at variable and use case levels.
- Offering pointers to enhance competencies to drive efficiency in computing programs using massive data ecosystems.
- Powering customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools.
- Proactively identifying and automating repetitive tasks to improve best and efficiency.
- Working closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique.
Talents and Abilities
To succeed in this role, you'll need:
- Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3 years.
- Energetic collaboration with dating managers/product owners for expertise functional requirements and converting them into technical deliverables.
- Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups.
Benefits and Perks
As a valued member of our team, you'll enjoy:
- Competitive base salaries and bonus incentives.
- Support for economic-well-being and retirement.
- Flexible working model with hybrid, onsite, or digital preparations depending on position and business needs.
- Generous paid parental leave policies (depending on your location).
- Free access to international on-site online well-being facilities staffed with nurses and doctors (depending on location).
- Free and confidential counseling aid through our Wholesome Minds application.
- Career development and education opportunities.
Why Join blithequark?
At blithequark, we prioritize our colleagues' and their loved ones' holistic well-being, ensuring their physical, financial, and intellectual health throughout every stage of life. We're committed to creating a supportive and inclusive work environment that fosters growth, innovation, and success.
Apply Now
If you're a motivated and experienced Senior Statistics Architect looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and help shape the future of customer experience at blithequark.
Apply Now