This a Full Remote job, the offer is available from: Poland, Serbia, Georgia (USA)
Overview:
SOFTSWISS continues to expand the team and is looking for a Retention & Content Manager. You’ll work in our Setup Team, contributing to our continued growth and innovation in the Casino Platform.
Purpose of the role:
We are looking for a proactive and experienced Retention & Content Manager to lead engagement operations, improve internal workflows, and ensure all website content and communications are clear, structured, and consistently up to date.
Key responsibilities:
• Optimize lifecycle and engagement campaigns using Customer.io (email, SMS, push, in-app).
• Manage promotional mechanics and internal campaigns through the back office, continuously improving processes, reducing time-to-market, and introducing more efficient ways of working.
• Own the website content structure, ensuring clarity, consistency, accuracy, and timely updates across all pages.
• Analyze campaign performance and provide clear, actionable recommendations for improvement.
• Manage multiple projects simultaneously while maintaining a high standard of quality and execution.
• Provide guidance, feedback, and support to junior team members.
Required Experience:
• 3+ years of experience in CRM, retention, lifecycle marketing, or content operations.
• Strong hands-on experience with Customer.io.
• Experience managing promotional mechanics, offers, or incentive-based campaigns.
• Solid background in website management and basic HTML.
• Strong organizational, analytical, and problem-solving skills.
• Leadership mindset with confidence in managing tasks, priorities, and people.
• English level B1–B2 or higher.
• Russian language skills are a strong advantage.
Our Benefits:
• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Program
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.
Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.
This offer from "SOFTSWISS" has been enriched by Jobgether.com and got a 75% flex score.
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