Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is seeking a Work at Home Inbound Customer Service Representative. This role involves maintaining customer relations and assisting with various product-related concerns while working from home with flexible schedules.
Responsibilities
- Maintaining positive customer relations by addressing all types of product related concerns
- Taking orders
- Verifying information
- Tracking packages
- Answering customer questions
Skills
- Candidates must be 18 years or older living in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
- Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
- Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
- 8GB RAM or installed memory
- 10GB of Free Hard Disk Space
- Dedicated High Speed Internet: Internet Download Speed: 4.0 MBPS
- Dedicated High Speed Internet: Internet Upload Speed: 2.0 MBPS
- Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
- Keyboard: Function Keys (F-Keys)
- Wired USB Headset
- Training Requirements (Mandatory): 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST
- Training Requirements (Mandatory): 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST
- Training Requirements (Mandatory): Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST
- Dedicated High Speed Internet: Internet Download Speed: 10.0 MBPS
- Dedicated High Speed Internet: Internet Upload Speed: 5.0 MBPS
- Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
- Webcams are recommended (not required)
- Dual monitors recommended (not required)
- Minimum monitor size of 17+ inches recommended (not required)
- External mouse recommended (not required)
Benefits
- Flexible schedules
- Paid training
- Employee discounts up to 50%
- Booster Discount Certificates that allow employees to purchase company products for free
Company Overview
Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies. It was founded in 1926, and is headquartered in Monroe, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is http://www.colonybrands.com/.
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