Note: The job is a remote job and is open to candidates in USA. Allstate is a company that has been protecting families for over 90 years, and they are seeking a Virtual Assist Auto Adjuster. In this role, you will work from home, leveraging technology to conduct remote inspections and provide exceptional service to customers whose vehicles require repair.
Responsibilities
- Communicate clearly and efficiently with all parties involved, ensuring that the customers’ needs are met with the highest level of professionalism and care
- Reviewing, writing estimates, creating supplements, and handling total losses for a wide variety of vehicles
- Investigate auto claims by performing detailed reviews of damage and interpreting policies to determine coverage
- Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies
- Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
- Execute policies along policy agreements, and keep a clear record of your work in a claims system that you will be trained on
Skills
- 18 months+ previous experience in auto Collision estimating using CCC or Mitchell
- Demonstrated expertise in crafting comprehensive cost estimates for paintwork, body, frame restoration and mechanical
- Proficiency in using virtual inspection tools and applications
- Strong analytical skills to assess damages and write accurate estimates
- Excellent communication skills to interact with customers and stakeholders effectively
- Ability to work independently and manage time efficiently in a virtual work environment
- Familiarity with insurance policies and industry regulations related to auto claims
- On-camera presence when assisting customers, participating in team meetings, or as otherwise directed
- A dedicated workspace in your residence that is private and free from distractions
- A minimum internet bandwidth of 50 MB download speed and 5 MB upload speed
- Appropriate work surface and seating
- Willingness to work one of the specified schedules based on business needs
- Ability to attend 1-week of training that will take place in Wheeling, IL
- As a condition of employment, obtaining an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor
Benefits
- Medical, dental, and vision coverage.
- Allstate pension plan and 401(k) savings plan.
- Ayco financial coaching.
- Spring Health mental and emotional wellbeing resources.
- Paid parental leave.
- Adoption reimbursement.
- Paid time off.
- Tuition reimbursement.
- Wellness incentives.
Company Overview
Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.allstate.com.
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