Note: The job is a remote job and is open to candidates in USA. OneDigital is a company focused on helping people achieve their best work and lives. They are seeking a Vice President of Operations responsible for driving operational excellence and cross-functional alignment within their Pharmacy Consulting Practice, addressing departmental challenges while leveraging technology and AI for growth.
Responsibilities
• Break down silos and foster cross-team collaboration through structured leadership meetings, shared goals, and actionable outcomes.
• Lead process automation initiatives (RFP, reporting, contract review) to reduce manual work, eliminate bottlenecks, and improve scalability.
• Develop and implement a unified CRM and project management system to streamline operations and enhance visibility.
• Address resource constraints by advocating for scalable staffing models, capacity planning, and targeted hiring—especially in account management and analytics.
• Modernize client reporting and analytics, introducing enhanced benchmarking, improved UI/UX, and client portals to maintain competitive differentiation.
• Drive integration with OneDigital, unifying branding, technology, and client engagement for a cohesive market offering.
• Establish and monitor operational KPIs, ensuring continuous improvement and accountability across all teams.
• Champion a culture of transparency, innovation, and client-centricity.
• Collaborate closely with the VP of Clinical Services to align operational and clinical strategies, ensuring seamless client delivery and innovation.
• Work with OneDigital teams to drive business integration, cross-selling, and resource sharing.
Skills
• Bachelor’s degree in business, healthcare, or related field.
• 10+ years of progressive leadership experience in healthcare consulting, pharmacy benefit management, or related operations.
• Demonstrated success in leading multi-disciplinary teams and managing complex, cross-functional projects.
• Proven track record in process improvement, automation, and technology adoption.
• Strong analytical, strategic planning, and change management skills.
• Excellent communication, stakeholder management, and team-building abilities.
• Experience with CRM, project management, and reporting/analytics tools.
• Commitment to people-first leadership, transparency, and continuous improvement.
Benefits
• Health, wellbeing, retirement, and other financial benefits
• Paid time off
• Overtime pay for non-exempt employees
• Robust learning and development programs
• Reimbursement of job-related expenses per the company policy
• Employee perks and discounts
Company Overview
• OneDigital is focused exclusively on employee benefits. It was founded in 2000, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://www.onedigital.com.
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