Job Overview:
We're seeking a highly skilled and enthusiastic Service Delivery Tier 2 Analyst to join our innovative team at Effortless Office, a Hybrid Managed Services Provider. As a key member of our Service Delivery team, you will provide superior technical support to ensure an exceptional end-user experience. If you're passionate about IT and have a strong technical background, we want to hear from you!
About Us:
At Effortless Office, we're revolutionizing the way organizations leverage technology to work effortlessly. We deliver and fully support secure cloud products and services, providing customers with a single solution provider for their entire IT environment. Our company culture values excellence, merit-based promotions, and a passion for what we do.
Job Responsibilities:
As a Tier 2 Analyst, you will:
- Provide high-quality technical support for desktop applications, devices, and software
- Resolve complex issues escalated from Tier 1 support
- Work with help desk ticketing systems, including responding, assigning, and closing tickets
- Administer data retention and recovery, ensuring data security and integrity
- Collaborate with the team to produce support documentation for supported products
- Demonstrate excellent communication, presentation, and writing skills, both written and verbal
Requirements:
To be successful in this role, you should have:
- High School diploma or equivalent (Degree preferred)
- 3-7 years of IT, Help Desk, and/or MSP experience
- Competency Certifications (CompTIA, Microsoft, VMWare, etc.) preferred
- Excellent interpersonal skills, with the ability to communicate technical issues to non-technical staff
- Strong technical knowledge in areas including user-end support, application support, networking, and Active Directory
What We Offer:
In return for your skills and experience, we offer:
- Competitive hourly rate ($21 - $26 per hour)
- Remote work arrangement
- Comprehensive benefits, including health, dental, and vision insurance, 401K, and paid time off
- Opportunities for career growth and development, including training and certification support
How to Apply:
If you're a motivated and talented IT professional looking for a new challenge, submit your application today. Please note that this role requires working a Daybreaker shift (3:30 am - 12:30 pm PST) and participating in an on-call rotation.
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