Note: The job is a remote job and is open to candidates in USA. Activated Insights is a company that helps home care organizations support seniors and caregivers across North America. As a Satisfaction Research Associate, you will conduct phone surveys to gather feedback from home care recipients and their families to improve care quality and employee experience.
Responsibilities
- Conduct phone surveys with home care recipients, family members, and caregivers across the country
- Accurately document responses while actively listening and engaging in conversation
- Maintain a professional, friendly, and empathetic tone on every call
- Follow survey scripts, quality standards, and data accuracy guidelines
- Ensure feedback is properly captured and delivered to home care providers
- Participate in ongoing training and development opportunities
Skills
- Must be 18 years of age or older with a high school diploma or GED
- Ability to type 40 words per minute
- Strong communication and active listening skills
- Comfortable having conversations over the phone for extended periods
- Reliable attendance and time management skills
- Ability to complete and pass required training
- Prior customer service or call center experience
Benefits
- Flexible scheduling you control — build a schedule that works for your life, with no late nights or weekends
- Remote work options — enjoy the convenience and comfort of working from home
- Consistent part-time hours — 16–30 hours per week with dependable scheduling
- Paid training — 4 days of paid onboarding to set you up for success
- Monthly bonuses and performance incentives — earn more for strong performance and reliability
- Paid Time Off
- Supportive, team-focused culture — work with leaders and teammates who value communication, trust, and growth
Company Overview
In 2023, we united the leading post-acute and long-term care technology companies to deliver mission critical applications and analytics to enable better care. It was founded in 2009, and is headquartered in Rexburg, Idaho, US, with a workforce of 51-200 employees. Its website is https://activatedinsights.com/.
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