Note: The job is a remote job and is open to candidates in USA. Mogli Technologies is a company that delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits. The Salesforce Administrator position supports and maintains the internal Salesforce instance, providing ongoing support to teams, technical maintenance, and enhancing system functionality.
Responsibilities
- User Management & Security
- Onboarding & Offboarding: Manage the full lifecycle of user access, including new hire setup, deactivations, and license management
- Permissions Management: Maintain roles, profiles, permission sets, and public groups to ensure appropriate access levels across the organization
- Troubleshooting: Serve as the first line of defense for user issues, resolving login errors or permission blockers
- Data Integrity & System Maintenance
- Data Hygiene: Perform regular database maintenance tasks, including diagnostic tests, duplicate data cleansing, and data integrity checks
- Mass Updates: Execute data updates and migrations using tools such as Dataloader, Workbench, and spreadsheets/pivot tables
- System Monitoring: Monitor Apex jobs and other system alerts to ensure technical health, addressing technical debt upkeep based on analysis provided by the Salesforce Platform Manager
- Configuration & Request Execution
- Ticket Resolution: Execute assignments and own user troubleshooting requests that have been triaged by the Salesforce Platform Manager
- Reports & Dashboards: Fulfill user requests for new or updated reports and dashboards to support business intelligence needs
- Feature Configuration: Utilize best practices to complete configuration changes including Flow,custom fields, and page layouts
- Minor Updates: Manage smaller Salesforce modification requests that do not require complex architectural redesigns
- Documentation & Training
- Process Documentation: Draft and revise Salesforce documentation of processes for teams and maintain log of architectural changes in the change tracker
- Training Materials: Create training materials and provide user training (individual or group) to improve adoption and system understanding
- Communication: Clearly communicate the status of requests to users across departments to ensure transparency
- Task Tracking: Follow the process outlined by the Salesforce Platform Manager to track the current status of all tasks for visibility within the operations team
- Strategic Growth
- CPQ Support: Provide support for the CPQ process and architecture while learning under the guidance of the Salesforce Platform Manager
- Release Readiness: Assist in evaluating and installing new Salesforce releases, ensuring the system is prepared for upgrades
- App Evaluation: Support the evaluation of 3rd party tools and new features as they become relevant
- Proactive Process Management: Identification of gaps and suggestions for improvements
- Change Management: Supporting change management communications relating to system updates, ensuring user and quality testing of updates and new features is completed in a timely and thorough manner
Skills
- Salesforce product knowledge and at least 12+ months of hands-on experience in Sales and Service Clouds
- Intermediate to advanced skills in building and troubleshooting Salesforce flows
- Demonstrated project management skills with at least 2 years of experience in requirements gathering, training, and change management
- Ability to manage multiple priorities under tight deadlines
- Proven history of retaining and expanding end-user platform knowledge through documentation and hands-on teaching
- Ability to balance big-picture business goals with task-specific execution
- Effective cross-functional collaboration skills, capable of working independently or as part of a team
- Salesforce Administrator Certification or higher
- Experience in Salesforce CPQ, Cases (Email-to-Case), and a preference for exposure to Apex, Visualforce, or JavaScript
Benefits
- Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
- Matching 401k plan
- Ownership of Mogli and equity grant
- Flexible Time Off per Mogli’s FTO Policy
- 9 US Federal Holidays and 6 paid sick days
- Work from Anywhere in the United States
- Support for professional development, including professional certification
- Employee Assistance Plan, AD&D, etc
Company Overview
Mogli empowers human connection through elegant innovation & conscientious partnership via communications apps built natively on Salesforce It was founded in 2011, and is headquartered in Niwot, Colorado, USA, with a workforce of 11-50 employees. Its website is http://mogli.com/.
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