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About Teleperformance – A Global Leader in Digital Business Services
Teleperformance is more than just a multinational contact‑center giant; we are a purpose‑driven, digitally powered organization that partners with some of the world’s most iconic brands. With a workforce of over 500,000 professionals speaking more than 300 languages, we combine cutting‑edge technology with a human‑first approach to simplify, accelerate, and protect the lives of millions of customers every day.
Our mission is to create meaningful, sustainable impact for our clients, our communities, and the environment. From emerging markets to established economies, we bring local expertise and global scale together to solve complex challenges, drive innovation, and deliver exceptional experiences. When you join Teleperformance, you become part of a culture that celebrates curiosity, champions diversity, and rewards ambition.
Why This Role Is a Game‑Changer for Your Career
The Pre‑Licensing Training Agent position is a unique, fast‑track pathway into the insurance industry—an industry that offers stability, high earning potential, and endless opportunities for professional growth. What sets this role apart is our commitment to paying you to study. You will receive a comprehensive five‑day paid training program designed to prepare you for the State Insurance Exam, complete with study materials, a dedicated trainer, and the full cost of the exam covered by Teleperformance.
Once you successfully pass the exam, we will guide you through the licensing process, ensure you maintain your credentials, and open doors to a variety of internal career tracks, including underwriting, claims, risk management, and senior advisory roles. This is not just a job; it is a launchpad for a long‑term career in insurance and a chance to become a licensed professional while enjoying the flexibility of a remote work environment.
Key Benefits and Compensation Overview
- Competitive Salary – Market‑aligned base pay with regular performance reviews.
- Paid Training – Five days of immersive, instructor‑led training, fully compensated.
- Comprehensive Benefits Package – Medical, dental, vision, life insurance, and a 401(k) plan with company match.
- Paid Time Off (PTO) – Generous vacation, sick leave, and holidays to support work‑life balance.
- Wellness & Engagement Programs – Access to mental‑health resources, fitness reimbursements, and employee resource groups.
- Career Development – Continuous learning opportunities, certifications, and internal mobility programs.
- Remote Work Flexibility – Hybrid model allowing you to split time between a modern remote office and your home workspace.
What You’ll Do – Core Responsibilities
As a Pre‑Licensing Training Agent, you will serve as the primary point of contact for prospective and newly licensed insurance policyholders, guiding them through the onboarding journey and providing high‑quality service throughout the licensing process. Your day‑to‑day activities will include:
- Facilitating Paid Training – Attend and actively participate in the five‑day training curriculum, completing all assigned modules and assessments.
- Exam Preparation Support – Review study guides, answer candidate questions, and coordinate exam scheduling with the state licensing board.
- Customer Issue Resolution – Employ advanced decision‑making skills to diagnose and resolve complex consumer concerns, ensuring compliance with company policies and regulatory standards.
- Policy Administration Assistance – Assist policyholders with billing inquiries, policy modifications, and documentation requests, delivering accurate information promptly.
- Mentorship & Knowledge Sharing – Provide guidance to first‑level representatives, sharing best practices and troubleshooting techniques for high‑impact issues.
- Data Management – Accurately input and maintain customer records in the CRM system, ensuring data integrity and confidentiality.
- Continuous Improvement Initiatives – Identify trends in customer feedback, propose process enhancements, and collaborate with cross‑functional teams to implement solutions.
- Shift Flexibility – Adapt to various work schedules, including evenings and weekends, to meet the needs of our nationwide client base.
Essential Qualifications – What You Bring to the Table
We are looking for motivated, resilient individuals who thrive in a fast‑paced, customer‑centric environment. The following qualifications are required:
- Residency in South Carolina with a reliable high‑speed internet connection meeting the specifications listed below.
- Minimum of 6 months of proven customer service experience, preferably in a call‑center or remote setting.
- Age 18 years or older.
- Capability to type at least 25 words per minute with a high degree of accuracy.
- High School Diploma or GED equivalent.
- Strong oral and written communication skills, demonstrated through prior professional experience.
- Proficiency with Windows operating systems and standard office productivity suites.
- Logical problem‑solving abilities and a methodical approach to issue resolution.
- Organizational talent, with the ability to prioritize tasks in a high‑volume environment.
Preferred Skills & Experiences – What Will Set You Apart
- Previous experience in a call‑center or remote support role, especially within the insurance or financial services sectors.
- Familiarity with insurance terminology, policy structures, and licensing processes.
- Demonstrated ability to mentor or coach junior team members.
- Exposure to CRM platforms such as Salesforce, Zendesk, or similar tools.
- Additional certifications in customer service, sales, or insurance fundamentals.
Technology & Workspace Requirements – Remote Work Essentials
To ensure you can deliver exceptional service from home, you must meet the following technical specifications:
- Internet Speed: Minimum download speed of 12 Mbps and upload speed of 3 Mbps; proof of speed must be provided during onboarding.
- Network Quality: ISP must maintain packet loss under 0 % and ping latency below 50 ms.
- Hardware: A dedicated desktop or laptop running a supported version of Windows, equipped with a headset featuring noise‑cancelling capabilities.
- Workspace: A clean, quiet area free from distractions, with appropriate lighting and ergonomics to support prolonged computer use.
Career Pathways – Your Future at Teleperformance
Teleperformance invests heavily in the professional development of its people. Upon successful licensing, you can explore multiple career trajectories, such as:
- Licensed Insurance Agent – Directly sell and service insurance products, earning commissions and performance bonuses.
- Underwriting Analyst – Evaluate risk, develop policy terms, and collaborate with actuarial teams.
- Claims Specialist – Manage claim investigations, facilitate settlements, and maintain high customer satisfaction.
- Team Lead / Supervisor – Lead a group of agents, drive performance metrics, and mentor emerging talent.
- Project Management – Oversee cross‑functional initiatives, implement process improvements, and ensure successful delivery of strategic programs.
Our internal mobility program encourages employees to transition between departments, regions, and even global locations, fostering a dynamic career experience tailored to your aspirations.
Culture & Values – The Teleperformance Experience
We believe that a thriving workforce is the engine of innovation. Our culture is built on four core pillars:
- Inclusivity – We celebrate diverse perspectives, ensuring every voice is heard and respected.
- Collaboration – Teams work across borders and disciplines, sharing knowledge to solve complex challenges.
- Growth Mindset – Continuous learning is embedded in our DNA; we provide training, certifications, and mentorship to help you reach your full potential.
- Purpose‑Driven Impact – Our work extends beyond profit; we contribute to community initiatives, sustainability programs, and social responsibility projects.
Our employees regularly cite a supportive leadership team, transparent communication channels, and a strong sense of belonging as key reasons for their satisfaction. Whether you’re joining from a bustling city or a quiet suburban home, you’ll find a network of peers ready to celebrate your successes and help you overcome obstacles.
Compensation, Perks, and Benefits – A Holistic Package
Teleperformance recognizes that true employee well‑being goes beyond salary. In addition to a competitive base pay, you will receive:
- Performance Bonuses – Quarterly incentives based on individual and team metrics.
- Health & Wellness – Medical, dental, vision coverage, plus mental‑health resources and virtual fitness classes.
- Retirement Savings – 401(k) with company matching contribution to help you build long‑term financial security.
- Paid Time Off – Generous vacation accrual, sick days, and company‑wide holidays.
- Learning Stipends – Annual budget for certifications, courses, and conferences.
- Technology Allowance – Reimbursement for home‑office equipment, high‑speed internet, and ergonomic accessories.
- Employee Assistance Programs (EAP) – Confidential counseling, legal advice, and financial planning support.
Application Process – How to Take the Next Step
If you are ready to embark on a rewarding journey that blends professional growth with the flexibility of remote work, we invite you to apply today. Follow these steps:
- Submit Your Resume – Highlight relevant customer‑service experience, any insurance exposure, and your commitment to excellence.
- Complete the Online Assessment – A brief aptitude test to gauge your problem‑solving and communication skills.
- Participate in a Virtual Interview – Meet with a hiring manager and a senior trainer to discuss your aspirations and fit for the role.
- Enjoy Your Paid Training – Upon selection, you’ll begin the five‑day program that prepares you for the Licensing Exam.
- Achieve Your License – Pass the state exam with Teleperformance’s full support, and step into your new career as a licensed agent.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Join Our Team and Shape the Future of Insurance
Teleperformance is more than a place to work—it’s a community where ambition is nurtured, talent is recognized, and every day brings new possibilities. If you’re driven, compassionate, and eager to grow, we want to hear from you. Apply now and start your journey toward a fulfilling career with a global leader.
Apply Now
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