Note: The job is a remote job and is open to candidates in USA. Common Room is a customer intelligence platform that empowers companies to capture buying signals and enhance their go-to-market strategies. The Growth Account Manager will own post-sales revenue outcomes for a portfolio of customers, ensuring renewals and identifying expansion opportunities while collaborating with various teams to drive customer success.
Responsibilities
- Own a portfolio of Growth customers with responsibility for renewals and expansion
- Manage the full post-sales commercial lifecycle, from onboarding handoff through renewal
- Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs
- Partner closely with Customer Success, Solutions, and Sales to ensure customers realize value and are positioned for growth
- Lead renewal and expansion conversations, including discovery, value articulation, and commercial negotiation
- Help customers evolve their GTM approach by introducing new use cases, workflows, and capabilities as they mature
- Maintain accurate account plans, forecasts, and notes within CRM and GTM tooling
- Surface customer feedback and expansion signals to Product and GTM leadership
Skills
- 1–4+ years of experience in Account Management, Customer Success, Sales, or a similar GTM role in B2B SaaS
- Excited by owning accounts end-to-end, not just supporting them
- Bring a commercial mindset to post-sales work and are comfortable talking about value, growth, and pricing
- Technically curious and comfortable discussing GTM tooling, data flows, and integrations at a conceptual level
- Can juggle a larger book of accounts while staying organized and proactive
- Bring grit and resilience—you don't wait for opportunities to land in your lap
- Enjoy learning, being coached, and growing into more complex deal ownership over time
- Willing to travel occasionally for customer meetings, events, or team offsites when it drives stronger relationships
Benefits
- Competitive base compensation with meaningful equity ownership
- Health insurance including medical, dental, and vision, HSA and FSA
- We pay 100% of your employee premium and 50% of your premium for any dependents
- Unlimited Paid Time Off
- Paid Company Holidays
- Work from home policy including a laptop and support for your home office needs
- Monthly Remote Stipend
- 401(k) self contribution
- Paid Family Leave
- Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
Company Overview
Know who to target, when to engage, and how to convert with the most informed GTM AI. It was founded in 2020, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is https://www.commonroom.io/.
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