We are seeking an experienced and results-driven Customer Experience Supervisor to lead our team of Customer Service Representatives in delivering world-class service to our customers. As a Remote Customer Experience Supervisor, you will be responsible for guiding, training, and mentoring your team to achieve the highest levels of customer satisfaction, while also driving continuous improvement initiatives and collaborating with cross-functional teams to ensure seamless service delivery.
In this role, you will:
- Lead and develop a high-performing team of Customer Service Representatives to provide outstanding service to internal and external customers
- Manage team performance, provide feedback and coaching, and drive continuous improvement initiatives to enhance individual and team productivity
- Partner with other supervisors and team leads to meet departmental requirements, needs, and goals
- Direct the success of the assigned team by managing people, equipment, and workload/capacity to meet customer needs
- Collaborate with Operations and Distribution to ensure the order-to-shipment process is efficient and supports the customer’s needs
- Interview, hire, train, develop, and engage top talent while ensuring a pipeline of talent is established for future roles
- Utilize SAP, Salesforce, Genesys, MS Office Application, and Teams to drive service delivery excellence
To be successful in this role, you will need:
- Bachelor’s degree required
- 2+ years of professional experience required
- 2+ years of customer service-related experience required
- 2+ years of leadership experience required
Preferred qualifications include:
- Experience with SAP, Salesforce, MS Office applications
- Medical Device or Healthcare experience
- Call Center Experience
We offer a competitive salary range of $60,100 - $121,600 per year, plus bonus eligibility and comprehensive benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
This is a remote role, preferably located in the US West region, with 10% travel required for quarterly meetings, in-person meetings, and team-building activities.
Apply Now to join our team as a Remote Customer Experience Supervisor and lead exceptional service delivery to our customers!
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