Note: The job is a remote job and is open to candidates in USA. Predictive Strategies is a growing national facial aesthetics practice seeking an experienced Client Experience Advocate to serve as the first point of contact for prospective patients. This remote, consultative sales role focuses on relationship-building and guiding individuals toward scheduling consultations without discussing medical details.
Responsibilities
- Engage with prospective patients by phone as the initial point of contact
- Build trust-based relationships through thoughtful, one-on-one conversations
- Use open-ended questions and active listening to understand goals, concerns, and readiness
- Educate individuals on the consultation process and next steps (non-clinical only)
- Inspire confidence and excitement around scheduling a consultation, without pressure
- Manage inbound, form-based leads and conduct outbound follow-up (no cold calling)
- Maintain accurate documentation and follow-up in the CRM system
- Demonstrate resilience and consistency across varied conversation outcomes
Skills
- Proven success in consultative or relationship-based sales, advisory, or client-facing roles
- Teaching, coaching, counseling, or mentoring backgrounds have translated particularly well into success in this position
- Comfortable conducting meaningful conversations by phone rather than using scripts
- Confident, emotionally intelligent communicator
- Consultative, relationship-driven, and outcome-aware
- Comfortable guiding conversations toward next steps
- Patient, empathetic, and respectful when discussing personal topics
- Resilient and adaptable when outcomes are not immediate
- Organized, reliable, and self-motivated in a remote environment
- Maintain accurate documentation and follow-up in the CRM system
- Demonstrate resilience and consistency across varied conversation outcomes
- Experience with CRM or client management tools
- Healthcare or aesthetics experience is not required but helpful; training will be provided
Benefits
- Bonus based on performance
- Flexible schedule
- Training & development
- Performance-based incentives tied to completed consultations
- Ongoing training and development
- Supportive, physician-led organization
Company Overview
- Predictive Strategies is a behavioral marketing company that uses data intelligence to understand consumer segments. It was founded in undefined, and is headquartered in Bloomfield Hills, Michigan, USA, with a workforce of 11-50 employees. Its website is https://predictivestrategies.com.