Note: The job is a remote job and is open to candidates in USA. SonderMind is a company dedicated to providing personalized mental health care. As a Care Coordinator, you will support clients in accessing mental health services, ensuring they are connected with the appropriate care providers and maintaining support throughout their care journey.
Responsibilities
- Provide primary support for clients seeking care to manage their mental and behavioral health wellness
- Utilize a variety of technologies to ensure the client is connected with the appropriate therapist and maintains the required support through an episode of care
- Utilize a consultative approach to assist with identifying the correct provider for care
- Manage inbound and outbound calls and other forms of communication while applying standard guidelines to address or route messages to the appropriate care team member for follow-up when necessary
- Interact with external partners and healthcare systems to ensure access to care
- Conduct outreach to referred clients and provide personalized onboarding services and assistance with all aspects of getting into care
- Assist with care coordination tasks such as appointment scheduling and facilitating communication with providers and other care team members
- And other responsibilities and ad-hoc projects from time to time based on business needs
Skills
- Strong desire to assist clients and provide support to those seeking mental health care
- Ability to work with people in vulnerable situations
- Strong communication skills, both written and verbal
- Motivated and eager to learn, ability to adapt to new technologies, processes, and workflows
- Strong problem-solving skills and attention to detail
- Flexibility to work in a fast-paced, dynamic environment
- Goal-oriented with a strong drive to achieve results
- Openness to feedback and a commitment to personal and professional development
- Familiarity with job-relevant AI platforms such as Gemini, ChatGPT, Claude, GitHub Copilot or other industry-standard AI productivity tools
Benefits
- A generous PTO policy, with a minimum of three weeks off per year
- A holiday schedule that follows standard U.S. holidays
- Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
- Competitive Medical, Dental, and Vision coverage, with plans to meet every need — including HSA (with $1,100 company contribution) and FSA options
- Employer-paid short-term disability, long-term disability, life & AD&D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
- Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8–16 weeks of paid leave
- 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
- Join teammates from across the country at our annual company gathering
- Company shutdown between Christmas and New Year’s
- Supplemental life insurance, pet insurance, commuter benefits, and more
Company Overview
SonderMind is a mental healthcare provider that offers treatment for mental health through therapy and psychiatry. It was founded in 2014, and is headquartered in Denver, Colorado, USA, with a workforce of 201-500 employees. Its website is https://www.sondermind.com.
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