Note: The job is a remote job and is open to candidates in USA. BroadPath is hiring Bilingual Outbound Medicaid Sales Coordinators to work from home. The role involves conducting outbound calls to educate members on Medicaid benefits and assist them through the application process while ensuring compliance with regulations.
Responsibilities
- Must be bilingual (English/Spanish)
- Take a consultative approach when engaging with members
- Demonstrate a high level of self-motivation and initiative
- Conduct outbound calls to individuals who may qualify for Medicaid, following approved scripts and compliance guidelines
- Verify eligibility requirements by gathering demographic, household, and income information from members
- Educate members on Medicaid benefits, enrollment steps, required documentation, and timelines
- Assist with applications by walking members through the process or directing them to appropriate resources
- Update and maintain records in CRM or eligibility systems with accurate, timely, and complete information
- Identify barriers (such as lack of documents, confusion about requirements, or language needs) and provide solutions or escalate to support teams
- Ensure compliance with HIPAA and state/federal regulations during all interactions
- Promote a positive member experience by showing empathy, professionalism, and patience, especially when working with vulnerable or underserved populations
- Meet performance metrics, including call volume, quality assurance scores, first-call resolution, and enrollment targets
- Be receptive to feedback for continuous improvement
- Document and report member DNC and program opt-out requests
Skills
- Bilingual proficiency in English and Spanish is required
- Minimum 1 year of experience in sales, scheduling, or retention, with a strong focus on objection handling
- Must have strong analytical skills for problem-solving and decision-making
- Remains calm under pressure, ensuring a positive member interaction
- Excellent communication skills to effectively interact with members and team members
Benefits
- Paid training
- Opportunity to train and work from home
- Laptop and USB headset provided for the duration of the assignment (you will provide monitor, keyboard, and mouse)
Company Overview
BroadPath provides transformational outsourcing and managed services powered by our one-of-a-kind, 100% remote business model. It was founded in 2008, and is headquartered in Tucson, Arizona, USA, with a workforce of 1001-5000 employees. Its website is http://www.broad-path.com/.
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